Renewal Sales Operations Specialist

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

About the Role

The Renewal Sales Operations Specialist will partner across teams and functions to build a sales systems and technology foundation that enables our GTM team to be as efficient and productive as possible. This position will play a crucial role in supporting the post-sales team by providing data analysis, reporting, and operational support. Reporting to our Director of Revenue Operations, this will involve collaborating with various departments to ultimately optimize processes, identify trends, and drive revenue growth at Persona.

What you'll do at Persona

• Analyze post-sales data to identify trends, patterns, and opportunities for improvement, and provide actionable insights to the post-sales team
• Create and refine customer engagement motions and SOPs for post-sales team
• Develop and maintain post-sales performance dashboards and reports
• Support on operations-related workstreams in partnership with post-sales leads related to capacity planning process and staffing/assignment process
• Partner with marketing to identify and track customers who are willing to participate in various marketing activities, manage customer engagement and communications processes
• Partner with Monetization and CI on analytical initiatives
• Implement and maintain core sales tools (ie Salesforce, JIRA, Zendesk)
• Oversee systems management, including vendor reviews, contracts, application selection, onboarding, configuring, and ongoing maintenance

What you'll bring to Persona

• 2+ years of experience in sales operations, business analysis, or a related field
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
• Experience with CRM systems (e.g., Salesforce) preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and accuracy
• Strong organizational and time management skills

Compensation & Equity

This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.