Sales Operations Representative

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

The Sales Operations Representative is responsible for assisting in all functions of Order Management including customer order entry, order changes, and order inquiries. The incumbent will work directly with Sales, Finance, and Operations to problem solve and/or coordinate internal and external customer needs related to order delivery and availability. The incumbent is responsible for interpreting, reacting, and communicating information related to sales and operations reports. This position will also work on special projects related to Order Management.

ROLES AND RESPONSIBILITIES

Order Management

• Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP, and internal orders. Must be able to enter standard and custom orders ensuring all business rules are followed and conducted.
• Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests.
• Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate information on stock status or estimated product delivery.
• Assist with any special project as needed.

For Custom and Stock Orders

• Responsible for creating deliveries on orders and coordinating with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted.

For Logo Orders

• Process customer logo orders and artwork
• Manages all logo orders thorough the approved artwork process.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Must be able to work in a fast-paced environment.
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Demonstrate good verbal and written communication skills and be able to relate to all level of employees.
• Must be self-motivated and detail oriented.
• Knowledge of Microsoft Excel and Word
• Ability to read and interpret instructions, policy, procedures, program information, etc.
• Ability to multi-task and problem solve.
• Customer service experience
• Knowledge of Callaway Golf’s full product line and its specifications

EDUCATION AND EXPERIENCE

• High School diploma, College degree or work experience preferred.
• Computer experience required / Excel / Word experience preferred.
• SAP experience helpful
• Customer Service experience / background preferred.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!