Sales Operations Manager - fully remote

What You Will Do In This Role

As the Sales Operations Manager you will be knee-deep in everything Sales Operations, including working with the Business Development and Customer Success teams to develop accurate forecasts and targets, administer bonus plans, and gather and provide customer and partner insights to improve business development strategies. Data is king here, and you’ll be harnessing our Salesforce data in a way that allows us to make smart business decisions while building the tools, dashboards, and processes that enable our teams to do what they do best while identifying any bottlenecks in the advisory process.
You will also own the relationship between our Salesforce consultants and Inflect and ensure that our continuing Salesforce implementation is on track and all internal stakeholders are kept informed of any updates or changes. It’s not all about Salesforce though, as you’ll be accountable for collaborating with Marketing, Business Development, Customer Success and Product & Engineering, continually assessing general operational efficiency and providing solutions for improvement. 

Who You Are

You naturally have an analytical mindset and you have a deep understanding of both business development and customer success processes. You might be a self-professed Salesforce nerd, but you also recognize your own areas for growth where Salesforce is concerned. You probably aren’t a Salesforce developer, but you like to spend time continuing to grow your Salesforce skills through training and hands-on experimentation. You hate it when data is inaccurate or inconsistent and leads to missed opportunities, so you understand that making Salesforce easy to use and understand for the Business Development and Customer Success teams is a priority.

You probably spend some of your free time reading about new technologies and like to think of new ways to do things. It energizes you when you find other people who love to do the same thing. If you can apply your learnings to your work it feels fantastic, but you won’t tolerate systems that aren’t user-friendly or don’t integrate well. Finally, you are hyper-focused on the company’s business goals. Everything you do -from drafting bonus plans to creating forecast models- is done with the company’s objectives in mind.

Who We Are

We’re revolutionizing the way companies buy and sell digital infrastructure, and we’re extremely proud of that. Digital infrastructure is the enabler of the internet and at the core of every industry. Traditionally it’s been bought manually through service provider sales people, resulting in high costs, slow procurement cycles, and services that don’t work the best - slowing down the ability of companies to build and hold back human innovation. Inflect’s marketplace and advisory are removing friction so any company can get what they need, when they need it, at the right deal terms. By achieving our mission, we unlock businesses to build and human innovation inflects!

Of course, we’re also a startup, and it’s important that you understand what that means if you work for us. We work quick, we work smart, we work hard, and the road to success is filled with some of the highest highs, but also has its fair share of lows. If you’re looking for the same thing day in and day out, this will not be the place for you. (And that’s totally okay!) We’re all owners of Inflect -full time employees receive option grants-, and we know that we’re the reason we’ll achieve our goals, or we’ll be the reason we don’t. So believe me when I say that we’re hell bent on achieving our goals. If this sounds like the kind of environment you would thrive in then we’d love to have you!

Day-To-Day Responsibilities

• Analyze and improve internal business development workflows to ensure efficiency and alignment with company goals
• Oversee Salesforce, ensuring accurate data entry and reporting
• Interacting with independent sales agents to align processes
• Interacting with our Service Provider partners on things like APIs, data and pricing updates, contracting and provisioning automations, etc.
• Providing business performance analysis and generating reports to drive good decision-making
• Working with the Business Development and Customer Success teams to develop accurate sales forecasts, ensuring targets are met.
• Collaborating with Business Development and Customer Success teams to ensure they have the tools, processes, and information to improve their performance
• Training new hires on how to use Salesforce
• Assisting in setting company targets and tracking progress
• Assist with the preparation of proposals, contracts, and other client-facing and partner-facing documents
• Gather and provide customer and partner insights to Business Development and Customer Success teams
• Document processes, ensuring that all workflows are standardized and repeatable
• Evaluate, implement, and manage sales-related tools and technologies (e.g., CRM systems, analytics platforms)
• Draft and administer bonus plans, ensuring clarity and accuracy in performance-based compensation

What Benefits We Offer

• 100% remote work environment - seriously!
• Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
• Dental and Vision insurance available with widely used providers
• Option grants begin vesting after year 1 - you own a piece of Inflect
• Unlimited PTO
• Typical amount of company holidays is 16+/yr (company holidays are based on the standard holidays in the US and Poland and can vary year to year)