Sales Operations Manager (F/M)

At Younited, we believe money allows people to purchase goods & services and realize their dreams, but today’s banking products are opaque & overly complex.

Here, we leverage innovation & cutting-edge technology to redefine lending and payment practices, to provide exceptional user experience

More than a million customers already had access to our instant, simple & transparent credit, and we are just getting started.

We both provide credit & payment solutions directly to consumers (Younited Credit / Younited Pay) & via partners (banks, fintech & insurers who wish to develop consumer loan activities and retailers, telcos, e-merchants who wish to offer their customers the simplest method to pay in several times). We also provide budget optimization solutions through “Younited Coach” to all consumers willing to receive personalized recommendations.

Our mission is to become your trusted financial partner. In this respect, our strategy aims at promoting more transparency and more inclusiveness to help you achieve financial wellbeing.

We have initiated a B-Corp certification process, our social and environmental impact being at the heart of our strategic concerns.

So join Younited, the leading instant credit provider for the e‐economy in Europe! Be part of an amazing adventure that is only at its beginning…

Some key figures about Younited group:

· Younited operates in 4 European countries and generates nearly 50% of its business outside France.

· The company has raised more than 330m€ in equity since launch.

· Younited employs more than c. 550 Younies in Paris, Rome, Barcelona and Lisbon.

Younited is already trusted by prestigious E-merchant and Digital Bank partners among which Free, Bouygues Telecom, Orange Bank, Microsoft, Bpifrance, Apple, N26, Fortuneo and Lydia.

Our 5 corporate values drive our daily job:

· Make it simple: At every level of the customer experience, the organization. Be transparent.

· Act as an entrepreneur: Take ownership, work in teams. Dare to try, accept to fail.

· Innovate or die: Challenge the status quo, no matter how impossible it seems.

· Faster is better: Value speed over perfection. Be aligned on priorities.

· No limit: Shot for the moon, stay humble.

We empower passionate problem-solvers to collaborate, innovate and do their best work.

We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our customers and our partners. And we need your help. So, join us to build tomorrow, today.

If you want to know more, click here: https://younited.com/about-us/careers/

📋 Context

As Sales Operations Manager, reporting to the Head of Sales & Marketing, you will have a key role in Younited BtoB sales’ successes, supporting the acquisition strategy and helping the commercial teams to boost their productivity. To support Younited strong growth ambitions, we need to enhance the structure and processes of our commercial organization, and the Sales Ops has a key role to play in this transformation. You will be the key interlocutor between marketing and sales ensuring that both teams work together to maximize revenue potential and meet our objectives!

Your responsabilities :

• Acquisition strategy / Business insights
• Work closely with Marketing & Sales to enrich new targets identification processes to identify untapped opportunities
• Work with marketing and sales to develop a robust sales/account scoring framework for inbound and outbound deals, allowing for prioritized lead and account management based on clear criteria (account tiering and prioritization, Lead Scoring).
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• Sales processes efficiency
• Establish standardized sales practices (activity levels, pipeline management, go live management)
• Oversee sales tools : drive the adoption of hubspot as CRM and other sales-related tools (LinkedIn Sales Navigator, Kaspr, SEMRush, etc.), propose other relevant tools to boost sales efficiency, oversee CRM data quality
• Maximize sales automation (sequences, maximize the use of our CRM including IA processes, CRM data quality)
• Enrich the Sales playbook to accelerate new comers’ on-boarding (Notion)
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• Sales Performance reporting
• Sales performance track through ad-hoc analytical reviews and recurrent business reviews (weekly, monthly, quarterly),
• Analyze over/under-performance and propose solutions to improve the sales KPI
• Build up sales performance dashboards (HS only)




• Sales Planning
• Sales territory : ensures account/prospects are correctly assigned to maximize conversion and boost account performance, inbound attribution (account attribution)
• Sales capacity : work closely with the Head of Sales on new sales on-boarding
• Sales objectives set-up (KPI nature, levels, etc.) (with the Head of Sales) and follow-up

🫵 About your profile

• 3-5 years of professional experience, in a Sales Ops role and an analytical role (Analyst, Consultant, Finance roles, etc.)
• You are a real team player with strong interpersonal skills who wants to interact with different stakeholders in the company
• You have strong leadership skills and enjoy cross-functional teams animation
• You are an autonomous, self-motivated and organized person.
• You are a strong problem solver and a data lover
• You are familiar with some or all of the following tools : Hubspot, LSN, Similarweb, PowerBI

👥 Recruitment process​

- A first video chat with Aurélien, Talent Acquisition Manager, to get to know each other and tell you more about Younited, our corporate culture & values (30’)

- An interview with Pauline, Head of Sales & Marketing, your future manager.

- A business case to do at home

- a Discussion with Anne-Gaelle, Head of Marketing

🎁 Other benefits from joining Younited ?

- Offices in the center of Paris (9th)

- An international work environment and the opportunity to do a mission in one of our international offices (Barcelona, Lisbon, Roma)

- An entrepreneurship mindset and a teamwork spirit

- An individualized managerial and HR support during onboarding and throughout the Younited journey

- A continuous learning environment with the opportunity to take individual and collective trainings and "Friday workshops" in Tech department

- A particular attention to the work/life balance

- Support for young parents, including the opportunity of being part-time the week of return to the office

- An hybrid remote policy (until 2 remote days per week)

- 33 days of paid leave

- Luncheon vouchers worth €10, 60% paid by the employer

- Team buildings in France, internationally and within your team

Younited is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.