Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.
Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.
Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!
POSITION SUMMARY:
The Sales Operations Coordinator will support the Director of Sales Operations in the overall productivity and effectiveness of the sales organization. Critical functions of this role include CRM ownership and maintenance; sales reporting and planning; and drafting internal contracts and other documents.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Salesforce:
-
Assist with managing, maintaining, and improving the Salesforce environment
-
Review Salesforce Opportunities and Reports for completeness and accuracy; Ensure updates are completed, as necessary
-
Review notifications and reach out to Opportunity Owner for any necessary updates
-
Generate reports and dashboards for weekly sales meetings and other ad hoc requests
-
Troubleshooting and enhancements, as needed
Contracts
-
Ensure contracts and legal documents are current and archived appropriately
-
Manage internal contract review and approvals
-
Oversee contract process from document creation through to completion
-
Coordinate logistics for internal meetings
-
Maintain sales playbook and sales operations user guide
-
Assist in developing, improving, and scaling sales processes to ensure efficiencies and adoption
QUALIFICATIONS:
- 2+ years’ experience in account management, sales, or similar role
- Bachelor’s degree in business or related field
- Business development and account management experience
- Strong leadership, interpersonal, communication and presentation skills
- Strong conflict resolution and negotiation skills
- Knowledge of eCommerce industry standards
TRAVEL REQUIREMENTS:
This position can be fully remote although, travel will be required for as needed.
Top Skills
What We Do
Blue Acorn iCi is an e-commerce consulting firm that helps online retailers increase sales, profitability, and ROI.
