Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for Sales Operations and Support Specialist.
We are excited by a candidate eager to join a startup atmosphere, someone who adapts well, collaborates with internal partners and achieves results.
This is a great opportunity to join a team and help build something new by working to integrate multiple acquisitions into common sales enablement tools, and goals. If you love a job that allows you to use your analytical and creative skills this is the balance of both.
The Sales Operations and Support Specialist will be an ad hoc utility team member who will have a diverse set of responsibilities to support multiple responsibilities across sales operations to serve as a versatile support resource for several sales operations programs. You will also have opportunities to serve as a lead for projects as demand requires.
You will be a utility team member for the sales enablement and operations team. You will report to the VP of Sales Strategy and Enablement. Here are some examples of ad hoc work you will have responsibilities for:
- Perform daily user support to sales team, including sales order and work item processing and review to verify for accuracy, completeness and audit control
- Provide accurate delivery of support tasks for sales team, Salesforce administrators and leadership
- Collaborate with partners to ensure to answer questions related to SFDC data to support accurate billing of our clients.
- Ensure data quality in Salesforce
- Perform research on the quality of SFDC data reports on findings and collaborate with internal personnel to correct quality issues.
- SFDC process documentation for sales operations team and sales end-users
- Develop and launch process flow to meet department needs
- Automate reporting and deliver data quality operating rhythms to improve the efficiency and accuracy of CRM Data
- Collaborate with the Salesforce Business Owners, sales organization and user community to support Salesforce strategies and roadmaps
- Assist sales enablement and operations lead with tasks that exceed their capacity, ensuring continuity and efficiency
- Provide additional support during peak times or special projects
- Collaborate with sales operations to refine processes and improve efficiency
- Implement best practices and new tools to enhance the sales workflow
- Update sales operations materials, ensuring they are current and accessible
- Multiple sales enablement and operations projects and tasks to support the sales enablement and operations strategy
- Provide versatile support wherever it is most needed
- Sales Operations Process Documentation
This role is important for maintaining an organized sales process, especially during times of high sales order processing demand or when additional support is required.
Qualifications
- Knowledge of Experian products and services
- Basic knowledge of statistical methods
- Basic knowledge of PC desktop, mainframe, and database applications
- Experience with SFDC and Excel
- Bachelor's Degree or equivalent experience
- Ability in Excel to analyze data, compare data and produce outputs
- Experience juggling multiple projects at one time
- 1 -3 years of experience working in Salesforce.com
- Proficiency with PowerPoint and Word
- Experience with Seismic or some other Sales Enablement Internal Platform
- Experience tracking project management tasks and accountability to hold team to schedule
- Experience working with marketing, finance, learning, and tool vendors
- Proficiency in Sales Enablement Tool Stack, such as: Salesforce, Seismic, Outreach, Zoom Info, Gong, Prolific Crush
Additional Information
Perks:
- Great compensation package and bonus plan
- 401K with a 4% company match with immediate vesting.
- Comprehensive health, dental, and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
- Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.
Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
#LI-Remote
This is a remote role.
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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