Sales Operations Administrator

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Sales Operations Administrator to be a part of making this happen.

About the Role

The Sales Operations Administrator plays a key role in executing and improving our quote to cash/order process by supporting sales staff with operational

inquiries and maintaining data integrity between our CRM, finance, and other internal systems. Collaborates with legal, finance and internal sales team to

process complex contracts.

Responsibilities

• Support all aspects of the deal flow through Arctic Wolf’s systems to maximize effectiveness and improve the administrative repetitive tasks for the sales representatives.

• Respond to sales representatives and partner inquiries related to quotes, orders, and invoices and resolve issues and answers questions.

• Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place. Serve as data steward for accurate partner, prospect, and customer data within Salesforce.

• Utilize experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for first-tier sales support.

• Analyze existing process flows. Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth.

• Investigate and resolve data issues using own knowledge.

• Collaborate with legal and finance to structure custom quotes.

• Proactively work with sales on data hygiene to maintain clean opportunity pipeline.

• Realign territory information and account ownership as territories adjust.

• Assist with the submission and testing of process improvement within Salesforce.com by testing Salesforce tickets with guidance from Senior team members or a manager.

• Assist with the execution of the operational processes for merger and acquisition projects by creating new accounts and contracts within Salesforce.

• Additional responsibilities as assigned by manager.

Who You Are

• Salesforce.com experience a plus

• Excellent communication skills: verbal, written, presentation

• Innovative, motivated, organized, high energy team player

• Ability to build and maintain positive working relationships and positively represent the operations department

• Prioritize tasks to meet and exceed deadlines

• Process and quality orientation with attention to detail

Minimum Qualifications​

• 2+ years of experience in sales or order operations role

Preferred Qualifications

• Undergraduate degree

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.