About the role
We are seeking a Sales Operations Administrator to manage Salesforce (SFDC) processes, maintain data integrity, assist with quoting and contracts, and support integrations with tools like Gong Engage. This role involves improving processes, handling reporting requests, and ensuring accuracy and compliance while meeting deadlines. Strong organizational, problem-solving, and communication skills are essential.
Main Responsibilities
- Provide overall sales support within Salesforce to include serving as the subject matter expert to SFDC Processes and connections between Marketing Tools and Sales Tools.
- Maintain knowledge system integrations within SFDC and other tools to ensure data integrity within accounts and opportunities specifically Gong Engage, Gong Call Intelligence, and Gong Forecasting.
- Understand and take in reporting requests to be processed by the data team to ensure we do not duplicate data requests and direct team members to the proper reports that mean their needs.
- Assist in complex quote building and serve as a QC expert to the quoting process.
- Independently develops accurate quotes and understands contract terms.
- Manages processes independently, makes adjustments for improvement and automations, and ensures process compliance.
- Manages multiple tasks efficiently, meeting deadlines.
- Assist with the completion of bids and contracts as needed and maintain understanding of current process to ensure timely execution.
- Report, audit, and communicate results and patterns in activity, tool adoption, and activity accuracy across the sales platforms.
Essential Criteria
- 1+ years of experience in sales support or sales operations roles.
- Practical experience using CRM systems, with a solid understanding of their functionalities.
- Strong problem-solving and analytical abilities to navigate complex issues and provide effective solutions.
- Excellent analysis and problem-solving skills.
- Strong time management and organizational skills.
- Excellent written and verbal communication skills, with the ability to collaborate across teams and different levels of the organization.
- Ability to work independently as well as part of a team.
Desirable Criteria
- Bachelor’s Degree in a business discipline or related field.
- Salesforce experience.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
We offer a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. We have a company matching 401(k) savings plan and flexible time off plans.
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
We’re excited to share some BIG news: n2y and Texthelp are teaming up to enhance support for diverse learners and employees! To learn more, check out our press release.
Top Skills
What We Do
Our Shared Vision: Everyone Can Learn
Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them.
One TRUSTED Source
Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success.
One CONVENIENT Platform
n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards.
The RIGHT Total Solution for Your Students
Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow
