Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personal and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.
Training Pay: $22 per hour for 3-4 weeks (no commission)
Average Earning Potential After Training: $45,000 - $70,000 (inclusive of base, commission and bonus)
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
Process:
- Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
- Promote In-home design program.
- Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
People:
- Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
- Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
- Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
- Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
Brand Advocacy:
- Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
- Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
- Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
Operations:
- Resolve customer concerns and other issues that may interfere with efficient sales operations.
- Support planning and executing sales promotion and events.
- Collaborate with support teams to ensure flawless execution of operational excellence.
- Ensure proper execution of all existing and new systems and administrative procedures.
- Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
SCOPE & IMPACT:
This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.
MINIMUM REQUIREMENTS:
- Education: High School or GED Equivalent
- Experience: 1-3 years in a business unit with a retail sales emphasis.
- Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
- Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays
PREFERRED REQUIREMENTS:
- Experience managing in a retail environment with a strong focus on sales.
- Strong business acumen
- Advanced interpersonal skills, communication skills & experience in building effective relationships.
SUPERVISORY RESPONSIBILITIES: none
PHYSICAL DEMANDS/WORK ENVIRONMENT:
- Ability to lift and/or carry up to 50 pounds.
- Ability to stand for long periods of time.
- Nearly continuous use of repetitive hand motions, hearing and listening.
- Often required to sit, walk, bend and stoop
- Subject to inside environmental conditions
- Ability to pass background and drug screen.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.
What You Can Expect:
- Training Pay: $22 per hour for 4-6 weeks (no commission)
- Average Earning Potential After Training: $45,000 - $70,000 (inclusive of base, commission and bonus)
- Total Compensation Range: $10,400 - $90,000
Post-Training Pay – You choose between 2 plans!
- Sales Manager Plan 1
- Base Pay: $10,400 per year
- Commission & Bonus: Earn more with UNCAPPED commission on written sales – 6% on La-Z-Boy Design Sales and 4% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of $0 - $1,500 based on specific group sales goals
- Sales Manager Plan 2
- Base Pay: $26,000 per year
- Commission & Bonus: Earn more with UNCAPPED commission on written sales – 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales Monthly bonus opportunity of $0 - $1,500 based on defined group sales goals
The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.
Weekly Hours:
40
Work Shift:
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers.
Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home.
The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations.
Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes.
Join our team to impact the world through comfort.
