Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What You Will Do

• Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. 

• Perform daily telephone solicitations to new and existing accounts/customers. 

• Promote awareness by providing presentations and personal sales calls.

• Maintain communication/relationship with WSO network, as well as other FS hotels toward achieving pre-determined revenue goal.

• Create and execute direct sales plan specific to markets/segments assignment.

• Work closely with catering through execution of definite program; keep Senior Management and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. 

• Coordinate all sales related activity through the director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs.

• Excellent knowledge of sales and marketing system; have a working knowledge of local and regional competition.

• Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards. 

• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. 

• Assist operations team in “crunch” situations. Maintain relationships with peers at local hotels.

Key Components

• Proactively manage a portfolio of accounts.

• Identify and pursue new sales opportunities through various channels

• Arrange meetings with potential clients to understand their needs.

• Deliver compelling presentations on our products and services.

• Generate regular reports and reviews using sales and financial data.

• Lead negotiations and address any concerns or objections.

• Develop segment strategies and provide market insights.

• Prepare and negotiate group proposals and terms.

• Collaborate with team members to optimize results.

What You Bring

• Luxury hotel sales experience is preferred

• Three years previous experience in luxury hotel selling negotiated corporate accounts and strong negotiating skills.

• Proven track record in pursuing, evaluating, soliciting, selling, and confirming business as required in order to meet individual goals and overall budgeted sales and profitability.

• Exceptional organizational skills and the ability to manage several demanding tasks in a consistently busy environment.

• Excellent communication (verbal and written) skills in the English language, second Arabic language is preferred.

• Excellent interpersonal skills

What We Offer

• One-bedroom apartment in a high quality, well-resourced compound

• Private medical insurance

• Complimentary nights at FS Hotels worldwide

• Regular social and sporting events

• Paid home leave tickets

• Quality employee meals

• Transportation to and from work

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!