Sales Manager - SMB

Reposted 15 Days Ago
Be an Early Applicant
Pune, Maharashtra
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
Data Protection for the cloud era.
The Role
Lead and mentor the Account Management team, develop strategies for client success, manage relationships, and drive account growth for SMB clients.
Summary Generated by Built In


About Druva:

Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform spanning multiple geographies and clouds.

Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook. 

Summary:

As the Manager of Account Management at Druva, you will play a pivotal role in leading and guiding the Account Management team to ensure the successful retention, growth, and satisfaction of our SMB/Commercial clients. Leveraging your strategic mindset and deep understanding of Druva's solutions, you will drive collaboration across teams to align account strategies with overall business objectives. The Manger will contribute to the continuous improvement of account management initiatives, fostering long-term partnerships with our customers eventually driving high NRR!.

Key Responsibilities:

Leadership and Team Management:

    • Lead, inspire, and mentor the Account Management team to achieve and exceed performance targets.
    • Develop and execute strategies for talent acquisition, training, and professional development within the team.
    • Foster a collaborative and customer-centric culture and aligned to the Druva values.

Client Relationship Management:

    • Build and maintain strong relationships with key customers.
    • Gain an in-depth understanding of customer business objectives and challenges.
    • Proactively address client needs, ensuring a high level of customer satisfaction.
    • Drive timely and meaningful customer touchpoints and drive customer engagement driven by KPI’s

Account Strategy and Planning:

    • Collaborate with the VP of Sales to develop and implement strategic account plans aligned with Druva's business goals.
    • Identify opportunities for account growth and expansion with a data driven approach.
    • Ensure the effective delivery of Druva's solutions to meet or exceed client expectations. Define strategies on how to penetrate accounts. 

Cross-functional Collaboration:

    • Work closely with Sales, Product Management, and Support teams to drive customer success.
    • Provide valuable insights and feedback to internal teams based on client interactions.

Performance Analysis and Reporting:

    • Analyze key performance metrics to assess the effectiveness of account management strategies.
    • Prepare and present regular reports on account performance, forecasts, and strategic initiatives.

Contract Renewals and Upselling/X-sells:

    • Oversee the contract renewal process, negotiating terms with existing clients.
    • Maintain high NRR and build analysis on how NRR is performing.
    • Drive retention strategies to ensure high Gross Retention - both logos and revenue.

Customer Advocacy:

    • Develop customer advocacy programs to showcase success stories and promote client satisfaction.
    • Act as a liaison between clients and Druva leadership to address concerns and ensure a positive customer experience.
    • Point of contact for customer escalations.

Qualifications:

  • Bachelor's degree in Business, or a related field; MBA preferred.
  • Proven experience in account management within the technology industry, preferably in data protection, cloud services, or related fields.
  • Experience selling SaaS/Cloud
  • Extensive experience in a leadership or Managerial role.
  • Strong strategic thinking and analytical skills.
  • Ability to navigate Salesforce.com proficiently and ability to create reports.
  • Strong Excel and PPT skills. 
  • Excellent communication, negotiation, and presentation abilities.
  • Familiarity with enterprise software, cloud technologies, and relevant industry trends.
  • This is an In-Office position and US hours.

This job description serves as a guide and is not exhaustive; the Manger may be required to perform other duties as necessary to meet business needs. Management reserves the right to modify responsibilities based on organizational requirements.


Top Skills

Cloud
Excel
Ppt
SaaS
Salesforce
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Denver, CO
800 Employees
Hybrid Workplace
Year Founded: 2008

What We Do

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by over 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management.

Why Work With Us

We are the leader in cloud data protection and cloud is the way of the future! With over $300M in funding and our Pre-IPO status, it is the perfect time to jump on board. Two of our company values are "challenger mentality" and "one team". We truly believe in the impact we can make together and we are not afraid to push the status quo.

Gallery

Gallery

Similar Jobs

Hybrid
Mumbai, Maharashtra, IND
289097 Employees

Pfizer Logo Pfizer

Trainee Healthcare Executive

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
Mumbai, Maharashtra, IND
121990 Employees

Integral Ad Science Logo Integral Ad Science

Business Development Director

AdTech • Big Data • Digital Media • Marketing Tech
Easy Apply
Hybrid
2 Locations
900 Employees
Hybrid
Mumbai, Maharashtra, IND
289097 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account