Sales Manager, Inside Sales

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Sales Manager for Inside Sales!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Inside Sales Manager at Protolabs is responsible for guiding an inside sales organization that primarily focuses on CNC, 3D Printing, and Injection Molding service lines. This role calls for leading a team of Inside Sales Representatives driving operational excellence and enhancing sales performance within a structured, process-driven environment. The Inside Sales Manager will manage day to day inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals, and other company objectives.

You will:

Performance Management and Operational Excellence

• Oversee and optimize the sales performance of the team by monitoring key performance indicators (KPIs) and aligning with company revenue and customer acquisition targets. 
• Implement performance management processes to drive achievement and accountability and support operational frameworks with disciplined process management. 
• Collaborate with internal partners to streamline sales operations related to CNC, 3D Printing, and Injection Molding, ensuring efficiency and consistency. 

Team Development and Empowerment

• Conduct regular one on ones and coaching sessions with team members, focusing on improving sales techniques, understanding of service offerings, and CRM usage. 
• Provide tailored coaching and feedback that fosters personal and professional growth, with an emphasis on building a culture of empowerment and innovation. 
• Develop team members by pursuing opportunities for professional development and encouraging continuous learning. 

Sales Leadership and Strategy Execution

• Drive accountability to sales plans that target CNC, 3D Printing, and Injection Molding service lines to drive team performance and align sales activities with organizational goals and market opportunities. 
• Guide the team in navigating sales environments, utilizing decision-making and problem-solving to enhance sales effectiveness. 
• Proactively identify and escalate large or production sales opportunities and or growth accounts to sales leadership and peers to ensure adequate support and resources to drive positive customer outcomes. 

Relationship Building and Communication

•  Cultivate strong working relationship within the team, across department, and with both external and internal stakeholders to enhance communication, collaboration, and support customer and sales success.
• Act as a liaison between customer, inside sales team, and company leadership to ensure seamless information exchange and alignment of objectives.
• Support the build of positive, long-lasting relationships with customers while ensuring their needs are met and advocating for their interests within Protolabs.

What it takes:

• Bachelor's Degree in Business, Sales, or related field 
• 5+ years of experience in sales, with at least 2+ years in a sales management role overseeing an Inside Sales team
• Manufacturing or engineering experience is a plus but not required 
• Demonstrated ability to manage and inspire an inside sales team to exceed sales targets, fostering a culture of excellence and high performance
• Strong analytical skills to interpret sales metrics, and translate insights into actionable strategies for improved team performance and operational efficiency
• Exceptional communication skills, both verbal and written, capable of conveying vision and motivating teams toward achieving company objectives
• Advanced proficiency in CRM software and other sales management tools
• Proven track record in implementing and optimizing sales processes to enhance the overall effectiveness of inside sales operations
• Commitment to embodying Protolabs' values: We are on team, We are kind, We are makers, We win or we learn, We take ownership.

What's in it for you:

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.