At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Join Mr. Cooper Group – the largest mortgage servicer in the country. We have a trillion-dollar mortgage servicing portfolio and approaching 6 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry.
• Conducts interviews and hires staff.
• Manages day to day activities of the sales staff.
• Holds regular meetings with the sales staff, reviewing sales strategies, best practices, new products and product enhancements.
• Develops strategy for building and maintaining account base, utilizing effective sales techniques.
• Achieve monthly performance standards.
• Achieve monthly call queue performance standards.
• Enhance loan agent sales, customer service and technical skills.
• Monitor agent originations, fundings and loan conversion percentages performance.
• Ensure regulatory compliance in all areas.
• Weekly meetings informing staff of expectations and weekly/monthly goals.
• Weekly training, covering new products and procedure changes.
• Daily meetings with Director/VP’s.
• Sales Team pipeline management.
• Ensures that sales staff is following company policies and procedures.
• Assistance with daily tasks such as DU/LP.
Education/Experience Requirements
- Must have a high school diploma or equivalent.
- 2+ years mortgage sales management experience in call center setting
- 5+ years of mortgage sales experience preferred.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022693
Job Category:
Sales
Primary Location City:
Lewisville
Primary Location Region:
Texas
Primary Location Postal Code:
75067
Primary Location Country:
United States of America
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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