At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Reporting to the Salesforce Practice Leader, the Sales Overlay/Specialist will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our Salesforce practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.
Job Summary:
The motivated and experienced Salesforce Sales Specialist will have a proven track record in account management or sales and a deep understanding of the Salesforce platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations.
Key Responsibilities:
•Drive and serve as accountable owner of the Salesforce bookings number with quarterly goals
•Drive GTM activities including qualification, pitching, discovery and support to AE’s across the TTEC landscape
•Forecast and manage bookings outlook including client close plans, next steps, reporting and partnership with delivery
•Actively collaborate, run and develop GTM moments that matter with an existing client base and expand new opportunities
•Partnership with practice leadership and partner/ vendor ecosystem to drive creative pipeline channel strategy
•Develop materials, assets and documentation for the organization, clients and partners to drive GTM opportunities
•Participate in meaningful and qualified events with clients and vendors
Qualifications:
•10+ years working in an enterprise space with consulting and technical delivery experience
•8+ years in a quota-retiring and/or sales role (sales leadership is a plus) managing a sales forecast
•8+ years experience working across Salesforce technology solutions
•Experience with design-led thinking, strategy and client vision / account management approaches
•Experience working a matrixed organization strategy, multiple sellers and multiple products
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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