Summary
This is a critical business role supporting the local sales leadership on strategic, operational, and coaching perspectives to achieve business results for the country, Act as a partner to sales leadership with regards to the sales operation in the country. This person shall be a country contact ensuring global sales effectiveness with responsibility for driving sales towards the standard operating model and towards the global sales strategy.
Job description
RESPONSIBILITIES AND DUTIES
• Identify and describe proposals for potential improvements in order to achieve higher process quality, e.g. within Batch management, Partner Program, Deal registration, Partner portal, Lead management, Quotation, Strategic Accounts Program, etc.
• Cooperate on projects defined at department/division level.
• Support establishment of global standards in workflow, usage of global CRM tool and roll-out the standards to countries.
• Act as a Business Key User for a global CRM tool.
• Identify the needs for a change in other company systems and address the need to the respective department in order to keep business functionality of CRM.
• Participate on meetings focused on development of other sales related systems used in the company and support their development (if requested) with regards to Global Sales Excellence mission and CRM tool.
• Cooperate on creating understandable business specification/description for business system teams with the aim to deploy potential change requests in CRM.
• Participate on sales campaigns (define campaigns´ goals, conditions for Partners/offices, create ppt presentation, roll-out to countries, request dashboards, set promo codes, etc.).
• Participate on development of Salesforce dashboards for sales teams related to sales campaigns, white space analysis, new product launches, etc.
• Provide a business support for offices on global CRM.
• Prepare a process documentation based on interactions with process owners and participants, keep the existing documentation up-to-date.
• Prepare and keep up-to date training materials connected with CRM; roll-out to colleagues (to Business Key users) and train people within the local office.
• Perform conceptual, systemic, creative and methodological activities.
• Carry out other tasks according to the instructions of the direct manager in accordance with the activities of the department and the company.
Education:
• University degree (business degree is preferred)
Experience:
• At least 2 years of similar position
• Experience with usage of CRM as an end-user
• Experience with systems for managing indirect sales channels (reseller portals, ordering portals, marketing centers, certification portals etc.) and/or experience with lead management in CRM
• Experience with change management
• Process documentation software, process diagrams.
Language:
• English language B2
Communication:
• Internal communication with team members
• Internal communication to other HQ peers (cross team, cross division)
• External communication with partners
• External communication to global ESET subsidiaries or partners
• Presentation to company top management when required
Personal characteristics:
• Service-oriented team player
• Ability and willingness to learn new things/trends
• High level of independence working
• Ability to listen and identify the problem or gap by asking the right question to users
• Understanding of needs and behavior of stakeholders in sales process
• Ability to formulate clear business specification to analysts within business systems teams
• Ability to present the solutions to sales teams and get their buy-in
Benefits
Health & well-being
- Injury insurance
- English course
- Hours for doctor´s appointment/medical examination
Family
- Marriage allowance
- Childbirth allowance
Office
- Refreshments in the office (fruit, coffee,..)
- Meal vouchers
- Birthday cake
- Teambuilding activities
- Christmas event or dinner
- Smart working and flexible working hours
- Relaxation room, free parking, shower
Other
- Loyalty program
- Christmas present
- Equipment to work from home
Primary location
Milan
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
