Sales Engineering Director, GSP

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a Sales Engineering Director, GSP. 

In this role, you will be responsible for partnering with Service Providers sales teams in North Central US. You have in-depth knowledge on the entire RingCentral Ecosystem, including other UCaaS solutions, Legacy voice, data networking, API integrations, and security.

Primary responsibilities will focus on partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to: business development, monitoring and supporting SE collaborative teams, managing customer feature requests and documents for product team, lab testing, continued education on the platform and underlying technologies, and support Service Provider SE related internal and customer facing events.

Responsibilities:

• Align with key Service Provider Partners to better understand opportunities and support requirements

• Provide in-region onsite support for Partners and Customers 

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up-to-date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, and sales events

• Actively participate as a SME for RingCentral products and technologies

Qualifications & Skills:

• 15+ years of experience serving in the capacity of a Technical Sales Engineer in a UC/UCaaS (Unified Communication as a Service) environment, or equivalent, relevant experience

• Existing experience technical sales for/through a Carrier.

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel regularly throughout assigned region

• Knowledge and demonstrated operating experience in all of the following areas of specialization: Voice, Video, Messaging, and Mobile Communications

• Extensive knowledge of VoIP and data networking protocols

• Understanding of customer communications requirements and business drivers for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Excellent written, oral, and presentation communication skills.

• Some understanding of software development technologies is desirable.

• Some experience with project management and resource tracking desired.

• Demonstrated ability to implement, drive and track projects.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $158,900 and $227,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.