Role
Sales Engineer Coordinator, Bogota - Otter
Who We Are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in a digital first world. Restaurants around the world, both large and small, including Chick-fil-A, Hummus Republic, Ben & Jerry’s, KFC, and Eataly trust our software to power their business. We increase sales, reduce order issues, and decrease delivery headaches.
What You’ll Do
- Spearhead the customer’s onboarding journey by generating implementation documentation, coordinating kick-off calls, and ensuring a seamless transition from Sales to Onboarding.
- Provide support in order entry process, entering orders, auditing orders and recapping orders.
- Review configuration documentation to ensure they meet internal and external requirements.
- Support account executives in presenting and pulling data to support customer questions.
- Create and analyze report(s) for the Sales organization to assess selling, booking trends, and deal profitability.
- Continually strive to improve quality of information and analytical techniques.
What We’re Looking For
- Excellent communication skills to convey complex information clearly and effectively. Ability to collaborate with team members and stakeholders across departments.
- Strong project management skills to manage multiple tasks and projects simultaneously. Ability to prioritize and manage time effectively.
- High attention to detail to ensure accuracy in data analysis, reporting, and process implementation.
- Work closely with sales, legal, onboarding and other departments to ensure alignment and effective communication.
- Experience with CRM platforms like Salesforce, HubSpot, or Zoho CRM.
- Advanced skills in Microsoft Excel, Google Sheets, and other data analysis and reporting tools. Knowledge of SQL and other database management systems is a plus.
Why join us
- Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry
- Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in today’s digital-first world.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.
What Else You Need To Know
This role is based in our Bogota, Colombia office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter!
Ready to join us as we serve those who serve others?
Top Skills
What We Do
The order your restaurant needed.
Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place
