About The Role:
Otter’s Learning Team is responsible for developing and delivering training, re-training, and upskilling programs that increase enablement, product understanding, and performance within our global organization (across sales, operations, product, onboarding, and customer success).
We are looking for a Sales/GTM enablement specialist who is excited about building scalable sales training content that can be delivered through a variety of modalities to group and individual learners. The ideal candidate will also continuously adapt the curriculum & content to account for rapidly-evolving product, sales processes, and tools stack.
Responsibilities:
- Sales Onboarding: prepare new-hire account executives by conducting orientation to Otter’s product and sales process, developing individual coaching plans, and providing resources and assistance to ensure effectiveness.
- Training Programs: create learning content to support individual and group learning paths, including live presentations, videos, online courses, and skills assessment tests.
- Deeply understand the customer journey and observe sales encounters (empirically and through data) to make iterative optimizations to the sales process, informed through data-driven experimentation (e.g., A/B testing).
- Develop self-service training materials and resources to empower employees to continue their training independently.
- Collaborate with the GTM leaders and Sales Operations to ensure tools positively support the sales process.
- Partner with Product Marketing to jointly execute go-to-market; coordinate with Regional Sales Operations to operationalize (for example, pushing leads/tasks proactively to sales reps).
- Establish key metrics to measure the efficacy of sales training investment (e.g. ROI on training hours).
We are looking for:
- 2-5+ years of domain experience in sales enablement or sales training.
- Knowledge of GTM enablement programs, sales methodologies, and best practices to increase revenue.
- Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
- Setting strategic direction - The ability to work with stakeholders, understand needs and translate vision into a clear strategy is essential.
- Experience working within a global, cross-functional team environment at all levels within the organization to lead, influence, and continuously improve people and processes.
What else you need to know:
This is an onsite role based in our LA HQ office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person!
What We Do
The order your restaurant needed.
Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place
