Sales Enablement Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A highly motivated and experienced Sales Enablement Manager to join our team, focusing on enabling our internal sales teams to excel in their roles. This individual will play a pivotal role in ensuring our revenue roles are well-equipped to guide our clients in maximizing their investments in RingCentral. The ideal candidate is a proactive, results-driven individual with a proven track record of developing effective enablement strategies, tools, training, and metrics to enhance performance and drive value for our customers.

Job Duties:

• Proactively gather feedback from aligned sales leadership and other stakeholders to continuously refine and optimize enablement programs.

• Collaborate closely with cross-functional teams, including Sales, Customer Support, Customer Success, Product, and Marketing, to understand the needs of our customer-facing teams and align enablement strategies accordingly.

• Develop and deliver comprehensive training programs that empower our revenue teams to provide exceptional customer service and drive customer success.

• Create and curate a repository of resources, including training materials, playbooks, best practices, and product knowledge.

• Design and implement enablement tools and technologies that streamline processes, enhance efficiency, and enable better customer engagement.

• Monitor and analyze performance metrics to identify areas for improvement and adjust enablement strategies accordingly.

• Collaborate with subject matter experts to stay current on industry trends, product updates, and customer needs, ensuring that enablement materials are up-to-date and relevant.

• Conduct regular assessments and certifications to ensure the sales teams are equipped with the necessary skills and knowledge to excel in their roles.

• Act as a mentor and coach, providing ongoing guidance and support to enhance professional growth and effectiveness.

Desired Qualifications:

• Knowledge of sales processes and global service provider networks.

• Strong understanding of Unified Communications as a Service (UCaaS), Contact Center solutions (CCaaS), and telecom experience.

• Proven experience in sales enablement, preferably in a technology or SaaS environment, with a strong track record of developing effective enablement strategies, tools, and training.

• In-depth understanding of methodologies, best practices, and key performance indicators.

• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.

• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.

• Proficiency in utilizing enablement technologies and tools.

• Analytical mindset with the ability to leverage data to drive insights and decisions.

• Creative problem-solver who can think outside the box to develop innovative enablement solutions.

• Self-motivated, results-oriented, and able to work independently as well as collaboratively within a team.

• Bachelor's degree in Business, Marketing, Communication, or a related field; advanced degree is a plus.

• 5-7 years of experience in enablement and/or sales.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

This role has an application deadline of 5/5/2025. Please apply prior to the deadline to be considered for the role.