Sales Digital Adoption Manager

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

We are looking for an energized Sales Digital Adoption Manager to join our Global Sales Operations team. In this pivotal role, you will be Responsible for the Digital Adoption of our Business Systems, will enhance Business effectiveness by aligning Operations, Processes, Systems and enablement strategies to support our “Go To Market” team (Sales, Pre-Sales, Professional Services, Customer Success, Partner Management). You will play a key role in driving productivity while ensuring that our operations run efficiently and effectively.

Key Responsibilities:

• Facilitate the onboarding and ongoing training of new and existing team members to ensure quick ramp-up and continuous growth.
• Create and maintain enablement materials, including playbooks, presentations and knowledge bases. Develop, implement, and optimize Operations, Processes and Systems training.
• Analyse performance data to identify areas for improvement and develop action plans. Monitor and analyse Business operations data to identify trends and areas for improvement, providing actionable insights to the sales team and sales operations for future enhancements.
• Conduct regular needs assessments to understand the requirements of the teams and adapt training and resources accordingly.
• Collaborate with sales leadership to define processes and metrics that align with business goals.
• Manage the implementation and utilization of Business tools and technologies, ensuring adoption and effectiveness across the sales organization.
• Stay up to date with industry best practices and market trends to inform sales strategies.
• Foster a culture of continuous learning and improvement within the sales organization.

Qualifications

• 5 + years of experience in Technology Adoption, Global sales operations, Global sales enablement, or a related field.
• Strong understanding of the Business processes and the challenges faced by Global “Go To Market” teams.
• Strong understanding of the sales process, sales methodologies, and key performance indicators (KPIs).
• Outstanding presentation, communication and interpersonal skills, able to work effectively with cross-functional teams.
• Proficiency in CRM systems (e.g., Salesforce) and peripheral applications and tools.
• Excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable strategies.

• Strong project management skills and attention to detail. Project management certification (e.g., PMP or similar) is a plus.

• Experience in Saas industry a significant plus.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 

• 📍 Office location in 9m ARR, Rue de Caumartin. 

• 🩺 Health insurance employee-employer paid options covering medical, dental, and optical treatments, hospitalization, and equipment and 100% employer-paid life insurance. 

• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer), RTT days, and 3 extra days for volunteering. 

• 📚 Free access to professional training platforms to explore your interests and enhance your skills. 

• 🚆 50% reimbursement on your Pass Navigo, making travel to and from work more affordable and sustainable. 

• 🍼 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers. 

• 🤸 Reimbursement for fitness, gym memberships, and sports participation up to 25 EUR/month. 

• 📣 Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.