The Senior Customer Success Manager at Nexthink is responsible for driving customer retention and growth within a portfolio of strategic clients. This role involves building strong relationships with key customer stakeholders, guiding them through the digital employee experience (DEX) journey, ensuring successful adoption of Nexthink solutions, and identifying upsell opportunities. Responsibilities also include collaborating with internal teams to achieve customer success and operational goals while maintaining regular communication and support throughout the customer lifecycle.

Business Development Representatives at Nexthink will engage in outbound prospecting, qualifying leads, and driving pipeline growth through various channels. They will work closely with sales and marketing teams and articulate the value of Nexthink's solutions to technical and non-technical buyers.

As a Site Reliability Engineer, you will enhance engineering productivity by providing essential tools for development, maintaining CI/CD pipelines, and developing internal self-service platforms. You'll collaborate with development teams to promote platform adoption and troubleshoot deployment incidents across environments.

As an AI Engineer/Researcher Intern, you will work on AI and machine learning projects, collaborating with experts, optimizing AI systems, conducting research using cutting-edge technologies, and contributing to the dev cycle of AI applications.

The Solution Consultant will drive pre-sales activities and align Nexthink's technical capabilities with business outcomes. Key responsibilities include qualifying leads, demonstrating solutions, managing Proof of Values, and facilitating workshops with stakeholders to showcase value. Collaboration with sales teams and partners is essential, along with leading enterprise transactions and speaking at events.

The Engagement Manager is responsible for overseeing and delivering professional services engagements, focusing on project management, resources allocation, and ensuring customer satisfaction. They facilitate communication between services and sales organizations, manage project timelines and scope, and support sales teams in the transition from sales to service delivery.

As a Data Analyst/ML Engineer Intern at Nexthink, you'll collaborate with AI/ML researchers, conduct data analysis, run evaluations using LLMs, and help innovate with AI technologies. You'll be expected to present your findings to the team and stakeholders while contributing to the development of AI applications.

The Engagement Manager - Federal at Nexthink oversees the full lifecycle of service engagements for federal clients, ensuring successful delivery of software solutions. This role requires managing teams, producing project documentation, advising on solutions, and identifying opportunities for further services within federal agencies.

As a Technical Support Expert, you will handle Level 3 support requests related to Nexthink’s solutions, ensure timely resolution of tickets, troubleshoot technical issues, manage Jira tickets, and liaise with engineering teams for escalations while maintaining customer relationships.

The Senior Customer Success Manager at Nexthink will guide strategic customers in their digital experience journey, driving adoption of Nexthink solutions and ensuring customer retention. This role involves building relationships, delivering value, tracking customer health, and collaborating with various teams to identify upsell opportunities and provide high-level support.

The Regional Vice President of Sales at Nexthink will lead a sales team in the Southeast U.S., focusing on acquiring new customers and renewing existing contracts. Responsibilities include managing sales strategy, team development, and cross-functional collaboration while cultivating relationships with key customers and partners.

The Enterprise Account Executive will drive new business sales revenue by managing territory and account planning, prospecting, and developing sales opportunities. They will work closely with partners, conduct seminars, and ensure customer satisfaction while achieving sales targets.

The Powershell Engineer will develop remote actions and automation scripts to support endpoint incident and problem management for Windows and macOS environments. They will work with the L3 support team for bug fixes, enhance development practices, and address customer escalations while ensuring predictable script execution across systems.

As the Manager of Web Development at Nexthink, you will lead the Web Development team, managing the website's codebase while optimizing performance, UX/UI, and technical SEO. You'll oversee the integration of emerging technologies and align web initiatives with marketing goals, ensuring a proactive digital experience. Your role will involve direct collaboration with design and marketing teams to implement best industry practices.

The Cloud Security Architect will enhance security for the cloud infrastructure, focusing on design, implementation, and management of security controls. Responsibilities include assessing and mitigating cloud risks, responding to security incidents, maintaining security tools, and collaborating with engineering teams to ensure secure deployment and operations.

As a Senior Product Security Engineer at Nexthink, you will secure the company's multi-tenant SaaS offering and protect customer data. You will guide product teams on secure coding practices, develop analysis rules for vulnerability detection, educate developers on security best practices, and collaborate with various teams to align on security initiatives.

The Channel Manager will manage relationships with channel partners and develop sales strategies to drive revenue growth. Responsibilities include negotiating contracts, training partners, and collaborating with teams to enhance sales performance.

The role supports Sales Operations by enhancing sales productivity through measurable processes, managing forecasts, analyzing performance, and ensuring data accuracy. It involves collaboration with Sales and Marketing teams, and the development of dashboards and reports to drive strategic decision-making.

The Director of Cloud Operations will lead the SRE and operations functions for cloud-based platforms, focusing on compliance and management of services. Responsibilities include incident response, monitoring, capacity forecasting, automation, and collaborating with various teams to ensure high-quality service delivery.

The Senior Software Engineer will design and deliver scalable distributed services, enhance DevOps practices, maintain tools for deployment and monitoring, and contribute to system reliability while providing technical guidance and mentorship to junior members.