Sales Development - User Success

 About the Opportunity:

As a User Success Manager at HumanSignal, you'll focus on three key missions. First, you'll guide users through their Label Studio journey by understanding their needs and offering the right resources. Second, you'll partner with the Sales Team, using user insights to drive revenue and uncover new business opportunities. Third, you'll develop valuable skills that support your career growth in Sales, Sales Engineering, Customer Success, or other Go-to-Market roles. By fulfilling these missions, you'll contribute to both HumanSignal’s success and your own career.

Our success is closely tied to our open-source DNA and users' success with our software. We're looking for team members who can leverage this connection to support long-term growth.

In this role, you'll balance reactive and proactive work—responding to inbound inquiries and reaching out to users. A research-driven mindset is key for crafting thoughtful, value-add messaging, and confidence in driving business conversations is essential.

This is a demanding, fast-paced role. While the company is growing, there's still much to build. We seek driven, humble, and technically curious individuals with a team-first attitude and ownership. Whether you're early in your career or transitioning into tech, this team offers a great opportunity to learn and grow with a supportive team who care about your success.

 What You'll Bring:

• 0-2 years prior SDR experience, preferably in a startup capacity or “Lead” role at your previous organization
• Open to feedback and coaching, always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude
• Ability to work well independently and with others in a remote environment
  

Responsibilities:

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads
• Use Salesforce, Outreach.io and other GTM tools for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Label Studio can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

 Interview Advice:

Let’s be honest - interviewing is not easy. However, we want you to come prepared and succeed. When we interview, we’re trying to determine a couple of things:

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your fellow colleagues?
• Will you grow professionally and personally during your time here?

We’re looking for people who are curious and passionate about technology, so make sure you invest some time in learning about HumanSignal. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart.

During your interview, you’ll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences you’ve gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.

At HumanSignal

While our community and customers enjoy our products, we understand it is our team who make that possible. That is why we want to support you in doing your best work. To explore more about our team please visit the about our team page.

We hope you are interested in our opportunities and encourage you to apply even if you are not sure you fit all of the requirements. When applying please include: A short document covering your experience & skills, such as a resume or linkedin profile. If you have a cover letter expanding on your background and why HumanSignal is of interest to you, even better, though a cover letter is not required & will not impact your application status. When we receive your application, we’ll get back to you about the next steps.

HumanSignal is an Equal Opportunity Employer. We are committed to building an organization that welcomes diverse backgrounds and lifestyles. Our goal is to create an inclusive work environment that is equitable and where everyone feels they belong. We foster open and transparent communication and a workplace where discrimination and harassment are not tolerated. If you need any accommodations or assistance to make your interviews more accessible please do not hesitate to reach out to us.

We do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences.

We are hiring for this role across the United States. Base cash compensation for this role is targeted at $70,000 USD. This role also qualifies for variable compensation in the form of commissions. If an employee is meeting sales quota as outlined in our commission plan, we anticipate the on target earnings for this role to be $100,000 USD. This range is provided by market data and is in good faith. The final offer details are determined by several factors including candidate experience, expertise as well as applicable industry knowledge, and may vary from the pay ranges listed above.