Sales Development Representative

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Position Summary: 

At Trend Micro we know that the key to growth is a high-performing sales team. That’s why we’re seeking a motivated Sales Development Representative (SDR) to find and screen potential opportunities within customer and prospect accounts who could benefit from our cybersecurity platform and services. 

As potentially the first line of communication with new contacts in an account, the ideal SDR can quickly establish rapport and build new relationships with our target profiles in both written and virtual settings. The SDR is a good listener, has a customer “first” approach and is always looking for ways to connect our solutions to the (potential) customers problem.  They are very proficient in detailed research and possess a strong desire to help our salespeople succeed.

The SDR is a quick learner, has a positive “can do” attitude and is adaptable to changing priorities that benefit the region. They can effectively collaborate with cross-functional team members to achieve regional goals and through on-going solution learnings can showcase our offerings in a compelling way.  

Objectives of this role:

• Establish engagement with targeted customers and prospects to foster interested contact leads by nurturing desired target titles to build relationships and uncover new business opportunities for sales

• Represent Trend Micro’s platform and services, using comprehensive knowledge as well as account-based research to explain how our solutions meet the customer needs

• Manage and maintain a pipeline of interested customers and prospects and collaborate with sales to establish and execute strategic plans to move the account to opportunity creation

• Identify best practices for refining the company’s lead-generation processes

Responsibilities of this role:

• Utilize Microsoft Dynamics, 6sense, LinkedIn and organic search to understand the target company, associated decision makers and solution influencers

• Identify and add new contacts into the CRM (Dynamics)

• Follow-up on inbound and event leads, make cold calls, and set up email nurture sequences

• Building trusting relationships with qualified leads thus helping to foster sales opportunities

• Set up live or virtual meetings between customers and prospects with sales to achieve monthly meeting goals

• Work in collaboration with sales, marketing and channel to drive event registration and travel to support live events as needed

• During lead nurture, identify the needs of the company and suggest appropriate solutions or services

• Log and track all meetings daily and prepare roll-up summaries for regional Sales & Marketing leadership on weekly, monthly and quarterly basis

Required skills and qualifications:

• Self-motivated in delivering a high level of daily productivity

• Strong oral and written communication skills

• Ability and desire to create relationships with new people

• Detail oriented with research, processes and tracking

• Proven, creative problem-solving approach and strong analytical skills

• Desire and ability to move up within a sales organization

Preferred skills and qualifications:

• Bachelor’s degree (or equivalent) or at least three years of relevant work experience

• Experience in a sales development role working with Sales in a B2B environment with a track record of achieving/exceeding meeting goals

• Proficiency with Microsoft Dynamics or other CRM software

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

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