Sales Development Representative

Job Position: Sales Development Representative

Location: London (Hybrid, in office 2 days per week)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. 

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Position:

OpenTable's Sales and Restaurant Services teams are dedicated to improving restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology. We are committed to helping our customers get the most out of our products, and we’re looking for a strategic-minded, willing to take action, and driven Sales Development Representative to join our team.

You will be part of a team of committed, passionate, and hardworking sales individuals who are intent on ensuring OpenTable's restaurant customers’ success and our dining customers’ enjoyment.

In this role, you will: 

• Generate sales leads; Assist with sales prospecting on the phone to schedule appointments for Account Executives in their region.
• Implement lead generation programs as they are developed by the Restaurant Marketing team.
• Craft and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing.
• Provide general sales support to sales teams; Ensure lead hand-offs to Account Executives are successful and exceed customer expectations. Respond to requests from prospects for additional product information
• Keep management advised of all activity, including timely preparation of reports
• Some travel is required for training, market research and sales initiatives, as well as organizing, preparing for and attending regional trade shows.

Please apply if: 

• Successful telesales or call-center track record with a track record of exceeding objectives.
• You are Customer First with an ability to nurture trust and confidence with customers
• You understand and are capable of resolving current and future business needs - many times you go above and beyond by supervising customer happiness
• You continuously look for opportunities to improve service, follows through, solicits and applies feedback, and builds/maintains positive relations
• You thrive on collaboration and partnership by demonstrating a dedication to team goals thru attitude, contribution, & collaboration
• Your willingness to participate in a team shines through information sharing, openness to others' views, and accountability for own actions
• Putting the success of team above own interest
• Creativity and Innovation are strong skills you possess through developing approaches & ideas to achieve goals, tackle problems, improve performance
• Receptive to new insights, methods, technologies - comfortable taking calculated risks to accomplish goals, meet challenges, and question conventional methods.
• Grow with continuous improvement - Pursuing training & development while striving to continuously build knowledge, skills & abilities
• Seeks & applies feedback to improve performance, demonstrates urgency/persistence, continually seeks to improve processes/products/services.

Benefits 

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances 
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work 
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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