Sales & Customer Experience Analytics Manager

Sales & Customer Experience Analytics Manager

Sales & Customer Experience Analytics Manager leads and develops a team of data analysts, having end to end ownership of delivering analytics solutions. This role drives and recommends improvement opportunities to stakeholders, embedding a customer-focused approach to building data solutions. Important part of the role is creating and managing area specific roadmap together with Sales & Customer Experience domain business owners and constantly focus on improving analytical capabilities in Lyreco by developing new data analytics solutions.

Main Responsibilities:

• Develops Data Analyst role in the company and builds its awareness among leadership;

• Creates and executes team’s roadmap covering needs of various business functions as well as ensuring stability of existing solutions and applications/infrastructure;

• Manages team of experts who works on different stages of data solutions development process;

• Proactively communicates findings and proposes actionable recommendations to address the problems;

• Stays up to date with emerging trends and technologies in managed area;

• Oversees budget execution (HC and tools/applications);

• Works closely with other data teams to improve analytical capabilities in Lyreco;

• Manages relationship with IT vendors and oversees contracts used by the team;

• Coordinates recruitment and onboarding processes, making sure we hire the best candidates in the most effective way and they are onboarded effectively;

• Sets objectives, monitors performance and develops talent;

• Ensures compliance with Lyreco IT polices;

Qualifications & Skills:

• Graduate of Computer Science, Mathematics, Statistics, Econometrics, Quantitative Methods or related discipline

• Fluency in written and spoken English;

• 5+ years experience working in data related field supporting various business functions;

• Experience managing people;

• Excellent problem-solving and analytical skills;

• Excellent customer focus

• Knowledge of MS Office tools (Word, Excel, PowerPoint)

• Familiarity with technologies used by the team:

  • SQL;

  • BI tools (e.g. PowerBI);

  • Python/R programming language for data analysis is a plus;

• Leadership skills (within team but also in matrix environment);

• Business acumen and strategic understanding;

• Great communication and presentation skills;

• Build relationships: a team player able to build and develop networks;

• Results oriented: Proven track-record of delivering on targets;

• Project management (organize and prioritize).

Benefits:

• Sharing the costs of sports activities

• Sharing the costs of foreign language classes and professional training

• Private medical care

• Life insurance

• Holiday funds

• Christmas gifts

What we offer:

• Flexible working time (we start between 7-9 and work 8 hours respectively)

• Hybrid work (3 days office, 2 days remote)

Reasons to join LYRECO:

• A full- time job in a dynamic, passionate, international team

• You will work in hybrid work model in Gdansk, Poland

#LI-Hybrid

#LI-AW1

#managementPL