POSITION SUMMARY:
The Sales Coordinator plays a vital role in supporting the resorts reservations and meeting sales department by managing guest reservations, maintaining precise records and facilitating seamless communication between departments to enhance the overall guest/client experience. This position requires exceptional customer service and communication skills, as well as the ability to assist with group bookings, billing processes and administrative support to ensure smooth operations internally and high guest satisfaction.
ESSENTIAL FUNCTIONS:
- Handles guest reservations and inquiries
- Serves as a liaison between departments and resort leadership
- Maintains organized records and databases of bookings
- Answers calls and provide customer support
- Assists with group reservations and billing processes
- Ensures compliance with resort policies and service standards
- Collaborates with Sales, Banquets, and Group Rooms departments
- Performs additional administrative tasks as needed
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Minimum of 2 years of experience preferred
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong customer service, communication, and organizational skills.
TRAVEL REQUIREMENTS:
- Seldom/Never
PHYSICAL REQUIREMENTS:
Regularly sits, and does computer work.
Occasionally walks, and stands.
Seldom/Never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Big Cedar Lodge
What We Do
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors.
Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
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