Sales Coordinator and Call Centre Operator

Posted 8 Hours Ago
Be an Early Applicant
Suan Luang, Bangkok
Mid level
Other • Professional Services
The Role
The Sales Coordinator and Call Centre Operator is responsible for coordinating the installation preparations for new customers, managing demo tastings, and overseeing the call center operations. Key tasks include handling service calls, dispatching technical services, and following up on service inquiries.
Summary Generated by Built In

Company Description

JACOBS DOUWE EGBERTS (JDE) We are the world's leading pure-play coffee and tea company, with local roots dating back over 265 years, we have been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona. 

Job Description

Coordinate the preparations re installations of new customers, demo tastings, events and manage the call center 

- Coordinate of Pre-Installation Guidelines
- Coordinate of Removals Equipment
- Coordinate of Equipment and Ingredient supplies
- Receive Incoming Service Calls and Technical
- Assist on Tech Support, Dispatching Technical Services on Site, and follow up on service calls

Qualifications

Preferred:

- Minimum of 3 years on Sales Coordination and Customer (Service Mind), background (technical)
- Strong Service Minded attitude and Calm and patient
- Able to coordinate complex tasks
- English reading and speaking skills are required - Hands-on, driven, perfectionist - Passion for coffee is a plus.

The Company
HQ: Brussels
90 Employees
On-site Workplace
Year Founded: 1753

What We Do

Coffee is the fuel for almost everything that makes the company run. Jacobs Douwe Egberts Professional helps you inspire your coffee drinkers, whether you work for an office, health & care organisation or hotels.

As your coffee partner, we love to develop the ideal solution alongside you. This way, we can adapt our offer to your needs and you enjoy the solution you were looking for. In short: A coffee for every cup, just the way you want it.

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