As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.
In this position, you will report to the Manager, Sales Business Retention, and work a hybrid schedule (two days in office, three days from your remote home office).
Responsibilities:
• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Facilitate invoicing and contractual support.
• Spearhead advanced retention-focused sales initiatives.
• Collaborate with management for high-impact problem resolution.
• Maintain data integrity of your account territory.
Skills:
• Customer Relationship Management: Top-tier expertise in customer relationship techniques.
• Communication: Exemplary verbal and written communication abilities.
• CRM Software: Expert-level proficiency in CRM tools.
• Problem Solving: Resolve the most challenging client issues with ease.
• Time Management: Expert ability to juggle numerous complex tasks.
• Active Listening: Superior understanding of client needs and swift responsiveness.
• Team Collaboration: Lead and guide cross-functional team efforts.
• Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.
• Bi-lingual in Spanish is preferred.
#LI-Hybrid
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
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Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
