Sales and Events Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for a Sales and Events Coordinator to support Catering & Conference Management team.

Essential Functions:

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Sales & Marketing.

• Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, room signage, and e-mails using MS Word, Golden, Golden Reports, and Outlook.

• Maintain Golden accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders.

• Facilitate all aspects of internal Four Seasons Hotel Meeting Program under the guidance of the Catering Sales Managers.

• Complete distribution of Catering correspondence to the hotel operating departments as required. Examples: Amenity Cards, Resumes and Banquet Events Orders.

• Maintain the various Catering file systems, both electronic and paper, including Account Files, Catering & Sales Database, Master binders for Banquet Event Orders and Resumes

• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, laminator, and mail machine.

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.

• Respond according to the crisis management plan to any resort emergency or safety situation. 

• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns.

• Perform other tasks or projects as assigned by hotel management. 

• Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum.

• In the absence of a Catering or Conference Services Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.

• Participate in scheduled departmental and administrative meetings as requested.

Qualifications and Skills:

• 2+ year’s secretarial experience in catering/conference management industry.

• Excellent reading, writing and oral proficiency in the English Language.

• Proficient in MS Word, Excel, Internet, Outlook and other applications

• Able to handle a large volume of telephone calls in an efficient and courteous manner, ability to multitask

• Food and Beverage knowledge is a plus.

• Work well under pressure, requires multitasking and being a team player.

• Detail oriented, well developed organizational skills and a strategic thinker.

• Must provide work authorization document - proof of eligibility to work in the United States of America

What to Expect:

• Wage: $29.64 /hour

• Be part of a cohesive team with opportunities to build a successful career with global potential.

• Fully paid for medical, dental, and vision insurance for employee and plus one.

• Holiday, vacation, and sick pay.

• 401k participation with a company matching program.

• Complimentary stays at Four Seasons worldwide (subject to availability).

• Free employee meals prepared by the culinary team.

• Complimentary dry cleaning of employee uniforms.

• Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf