Sales and Customer Support Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role you will be responsible for Customer support, marketing and sales support, TTL and customs process responsibility, in Accelleron, Ecuador or Colombia in Ecuador Division, ensuring 100% of efficiency process.

Reporting to the Commercial Operation Manager Accelleron - Ecuador Division, you will ensure on time delivery, efficient customs process, TLL supplier assessments, commercial support for quotations, KPI follow up, and other defined by your Line Manager.

Your responsibilities:

Customer Support Role

• Customer Assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Customer Requests: Coordinates appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Customer Relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Data Analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• Targets: Tracks regular target performance and provides results to management.

Sales Support role:

• Sales Support: Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. Provides technical support during the technical meeting, product presentations and negotiations and offers product/ solution/service-related training.
• Offer Preparations: Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kickoff meeting organized by the project team.
• Cost Definitions: Defines cost for the proposed solution and communicates to Sales organization.
• Risk Review: Provides information to the risk review process in accordance with Accelleron policy and sometimes participates in the risk review assessment.
• Competitive Analysis: Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.
• Lost Proposals: Performs lost proposals analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.

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Your background:

• Administrative, International Business Marketing/Engineer, or similar, 3 years of experience working in international business, TTL, sales and customer support with technologies products.
• Sound knowledge (S4H, data analysis), preference in energy sector.
• Knowledge of (MS office, Outlook)\
• Results and customer orientation, teamwork, communication.
• Business Engineering, Administration/International Desired
• English Level, 70% (reading/writing)

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​Your benefits:

• Global Parental Leave
• Life Insurance
• Health Insurance
• Medical Check up
• Annual Performance Bonus
• Educational allowance

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

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