Sales Administrator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

• Global ASX listed market leader in Sustainability, Supply Chain and Logistics
• Positively impact the Customer Experience | Enjoy excellent career growth opportunities
• Values-driven and inclusive culture | Flexible hybrid work environment

We are seeking a responsible, professional and compassionate Sales Administrator who shares our ambition to create the best customer experience.

As a key, valued member of the Sales team, you'll be reporting to the Customer Experience Manager and can be located in either preferably Dandenong South (VIC) or Derrimut (VIC) with a flexible hybrid, working-from-home arrangement available.

You'll manage and support customer experience processes and related customer engagement activities including complaints management, customer onboarding and customer surveys – providing valuable administrative functions for the Sales teams.

The key responsibilities of this role include:

• Manage the complaints handling process within Salesforce within agreed SLAs
• Triage complaints, allocate tasks as required, monitor cases and action customer communications
• Engage teams across the business during complaints monitoring and subsequent customer communications
• Work within and contribute towards CHEPs Zero Harm environment
• Raise and process purchase orders and sundry requests as required
• Manage company purchase card in accordance with Standard Operating Procedures
• Undertake various Sales related administrative tasks as required
• Accurate and timely record keeping of activities and actions (via CRM - Salesforce)
• Taking action to ensure that customer satisfaction is maximised
• Lead and/or support key projects as required
• Develop and foster highly productive working relationships with Customer Service, Operations, Logistics, Finance & Sales teams as well as customers and relevant stakeholders

The ideal candidate will possess the following skills, experience and qualifications:

• A completed Tertiary Qualification in Business or similar, related discipline is advantageous
• Some experience in managing the administrative support function for Sales teams is preferred
• Impressive attention to detail and world-class customer service focus
• Fantastic time management and prioritisation abilities
• Proven team player who is solutions-focused
• Intermediate to advanced computer literacy using MS Office and CRM (Salesforce)
• Motivated to help the team succeed in creating the best customer experience

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values and is as passionate about customer service.

About CHEP, A Brambles Company:
 

CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers. We connect people with life’s essentials every day in a nature-positive way.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there!

Benefits:

• Work for an accredited Top Employer in Australia 
• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods 
• Employee discounts with a range of partners 
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers 
• Unparalleled opportunities to advance and accelerate your career 
• Attractive options to purchase Brambles shares 

Our team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork. 

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve. 

Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You’ll be working for a company that is changing the way goods get to market. You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight. You’ll be working for the good of humanity. 

Interested? To apply, please click the ‘Apply Now’ button below. Please include a covering letter with your resume outlining how your skills, qualifications and experience address the above criteria.

Agencies please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.

Remote TypeHybrid RemoteSkills to succeed in the roleActive Learning, Adaptability, Client Onboarding, Contract Management, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Problem Solving, Sales Administration, Salesforce (Software), Sales Management

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].