Title
Sales Administrator
Job Description
Job Tittle:
Administrator: Sales
Key Responsibility Areas
- Post-sales support
- Contacting clients after fitment to conduct customer experience survey
- Assist with web support, explanation of tracking features and providing fitment certificates
- Contacting clients who rated Netstar negatively on CSI
- Conducting RCAs on escalations and queries
- Contacting out of warranty clients under Telesure to have the tracking units replaced
- Conduct unit tests (Dormant units)
- Escalate queries to relevant departments (follow-up and provide feedback to clients within required 24Hr SLA)
- Handling Inbound calls and emai
Qualifications And Experience Needed
- Matric
- 2+ years experience in Sales Administration Inbound Call centre experience
- 1 year experience in Customer Service
Knowledge and skills
- Excellent customer services
- Microsoft office package
- Knowledge of Microsoft Word/Excel
- Excellent administrative skills and communication skills
- Able to work and perform under a very pressurized environment
- Target driven
- Flexible shifts when required
- Ability to troubleshoot and assist telephonically/email
- Ability to communicated professionally and maintain a good relationship with our business partners
Education
National Certificate Level 4 (N4) / Grade 12
Languages
Afrikaans, English, Venda
What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.
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