Sales Administrator

Company:Sitech Technology Systems Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:Are you a dynamic and customer-focused professional looking to join a fast-paced and supportive team? We are seeking a Sales Administrator who will be the first point of contact for our valued customers, supporting our regional sales management team with customer requirements, new sales inquiries, and general day-to-day activities.
In this role, you will work closely with our sales teams, workshop, and warehouse to ensure that customer orders are processed efficiently and accurately. You will also collaborate with various departments and suppliers to meet customer demands promptly.
If you thrive in a collaborative environment and are dedicated to providing exceptional service, we want to hear from you! Join us and be a vital part of our mission to exceed customer expectations every day.

Job Description:

Major Job Functions:

• Order Processing - Handle the processing of all orders with accuracy and timeliness.

• Order Delivery — Ensures sales orders are delivered promptly and according to customers' needs.

• Cross-functional – Working closely with other departments to meet delivery/install dates.

• Supplier Support – Working closely with suppliers, ensuring equipment and parts arrive promptly.

• Customer Invoicing — Working with customers/suppliers to resolve invoice disputes. Ensure these are completed within a certain time so the accounts team can monitor bad debt provision.

• Customer Facing — The role requires strong customer-facing skills, including building relationships with customers as the go-to point for quotes on Service and Repairs.

• Customer Collection - Arranging collections of customer equipment through a third-party carrier.

• Internal Relationships — The role requires building strong relationships with workshop teams, sales, and customer support to ensure activity is managed and that the best possible outcomes are achieved.

• General Administration – Working closely with suppliers and our accounts team to ensure purchase orders are raised promptly and ensure all paperwork/orders/quotes/scanning is kept up to date.

Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

• Enhanced maternity and paternity packages

• Health Cash Plan

• Family-friendly policies to support working parents

• Support from a team of 40+ Mental Health first-aiders

• Employee wellbeing solutions

• Electric car scheme (UK)

• The opportunity to support your charity of choice via Give As You Earn

• Length of service or recognition awards.

Specific Skills:

• Detail oriented and able to follow processes

• Provide excellent customer service

• Strong verbal and written communication skills

• Previous experience in a similar role

• Work effectively under pressure with multiple priorities and within a high-pressure work environment

• Excellent customer service skills

• Previous experience within a Hire / Service / Workshop environment.

• Understand the importance of hire fleet activity and fleet management, maintaining track or to maximise customer satisfaction whilst ensuring profitability and maximum utilization.

Knowledge:

• Knowledge of Microsoft Office i.e. excel, word and email

• Understand requirements from a Warehouse / Store aspect

• Understands and adheres to SITECH policies and procedures, including safety

• Knowledge of customer satisfaction, metrics and methodologies

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.