Process customer orders or requests within defined or agreed customer service level agreements.
Build and maintain strong relations with customers, gaining insight into their business to identify and act upon opportunities to encourage further business.
Acknowledge, handle and resolve customer queries and complaints in line with company procedures.
To meet and exceed agreed targets and goals that match the customer and business needs in line with agreed contractual SLA’s and KPI’s.
Collaborate with internal stakeholders and colleagues to improve team and cross-departmental relations and efficiencies in our service offerings.
Continually challenge and develop processes and methods of operating to delight our customers.
Ensure all documentation and records relating to each customer is accurate, up to date and reflective of current working practices.
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy.
Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
