SaaS Operations Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers, delivered globally as SaaS. Think SolidWorks meets GitHub meets Google Docs. Our office is in the heart of Boston’s beautiful Seaport District. 

PTC seeks an experienced SaaS Operations Engineer/Developer to contribute to the deployment, expansion, and monitoring of our global cloud service. You will work on our one-of-a-kind 3D collaborative CAD application with cutting-edge cloud, web, and mobile technologies with responsibilities for building, operating and scaling our global CAD and data management service. Use your Linux systems and operations skills to design and implement new automation, ensure reliable performance and maintain security for the next generation of 3D-designed products.

Successful candidates will be self-motivated and hands-on with the ability to dig into the code and help improve our deployment infrastructure. The candidate will be integral to creating a “low touch” automated environment and work closely with teammates to implement and refine new techniques for deploying and monitoring the infrastructure. Qualified candidates should have a background in Operations, DevOps, QA, or Support.

Are you up for

• Not just doing the work, but teaching others and explaining the “why” behind technical decisions
• Looking for places you can improve the service and not just take direction
• Not being afraid to roll up your sleeves and dig into the logs
• Constantly thinking about system robustness, stability, and scalability

Daily aspects of the role

• Work to complete stories and fix bugs on a 3-week Agile style release process using a CI/CD pipeline
• Review logs to debug issues with deployed, globally distributed environments
• Take ownership of new solutions, ideas, assignments, action items, and issues, and drive them to completion
• On-call rotation on average 1 week at a time every two months

Preferred Skills/Experience

• US Citizenship or GreenCard is required
• 7+ years in a highly technical, hands-on operations / DevOps / support / QA role
• Experience with large AWS, Azure, or GCP environments is strongly recommended
• Strong experience with administering and deploying on Linux systems
• Experience with automated deployment and monitoring tools like Puppet, Ansible.
• Experience with automated Infrastructure as Code tools like Terraform, Cloudformation, etc
• Experience with backend databases like MongoDB or Elasticsearch is a plus
• Experience supporting Java applications a plus
• Python or bash scripting a plus

Basic Qualifications

• Bachelor’s degree in mathematics, engineering, science, or equivalent experience

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At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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