Gainsight Systems Developer

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Salesforce/Gainsight Developer will play a key role at Klaviyo in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management. The Salesforce/Gainsight Developer will be instrumental in leveraging technology to enhance customer success initiatives and streamline business processes. The role requires a blend of technical expertise, business acumen, and effective communication to deliver solutions that align with Klaviyo's organizational goals.
How You'll Make a Difference:

• Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
• Collaborate with cross-functional end users to review and sythesize business requirements that impact Gainsight and SFDC, and configure the system to meet those needs (partnering with other operations teams as needed)
• Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
• Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
• Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
• Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release

Who You Are:
Must haves:

• Salesforce Development: Design, develop, test, and deploy customized solutions within the Salesforce platform to meet business requirements.
• Gainsight Integration: Integrate Gainsight with Salesforce and other systems to ensure seamless data flow and synchronization.
• Gainsight Rule Configuration: Configure and maintain Gainsight rules and playbooks to automate customer success processes and workflows.
• Customization: Customize Gainsight components and objects as needed to align with the organization's customer success strategy.
• API Integration: Develop and implement APIs to enable data exchange between Salesforce, Gainsight, and other external systems.
• Data Management: Perform data migrations and transformations as required during Salesforce and Gainsight implementations or updates.
• Troubleshooting: Problem solver with a systems mindset to investigate and resolve technical issues, system errors, and integration discrepancies.
• Documentation: Document technical specifications, system configurations, and code changes. Create and maintain documentation for future reference and knowledge transfer.
• Continuous Learning: Stay informed about Salesforce and Gainsight updates, releases, and industry trends. Bring forward industry-examples and best practices.
• Understanding of data structures, data modeling, and database management - especially for organizations with complex account hierarchies and structures

Nice to haves:

• Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
• CRM administration experience or certification
• Customer Success Manager (customer-facing experience) or experience working in customer success, or equivalent understanding of key customer success principles

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$116,000 - $174,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.