SaaS Implementation Project Manager

Posted 2 Days Ago
Hiring Remotely in United States
Remote
117K-175K Annually
Senior level
Healthtech • Pharmaceutical
The Role
Manage the implementation of SaaS products at QuartzBio, leading deployments, project planning, monitoring, and risk management. Collaborate with technical teams and client stakeholders to ensure successful integration and project delivery while serving as the primary contact for customer communications.
Summary Generated by Built In


QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Job Summary: 

As a Saas Implementation Project Manager with QuartzBio, you will manage the implementation of SaaS products for customer engagements. This position requires a strong background in project management, technical expertise, and a proven track record of successfully delivering SaaS solutions.

Key Responsibilities:

  • Deployment and Implementation: Lead the deployment of SaaS products for QuartzBio customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing. Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation.
  • Project Planning: Lead the effort for requirements gathering for customer engagements. Develop and maintain comprehensive project schedule outlining tasks, timelines, and dependencies using Smartsheet. 
  • Project Monitoring: Monitor and manage project issues using Smartsheets, JIRA, Slack and Freshdesk (product support) software. Collaborate with cross-functional teams to monitor project scope, goals, and deliverables. Proactively monitor project progress according to agreed-upon project timelines.
  • Risk Management: Identify potential risks, escalating appropriately and assisting with develop of mitigation strategies. Proactively address challenges to keep projects on track and within scope.
  • Communication: Serve as the primary point of contact for QuartzBio customers. Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership.  Provide regular project status updates, addressing concerns and ensuring accuracy and transparency.
  • Product Expertise: Possess a deep understanding of SaaS products and technologies.
    Work closely with development and product support teams to ensure all requirements align with project objectives. 
  • Documentation: Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes.

Qualifications:

  • Bachelor's degree in Information Technology or related field.
  • Minimum of 8 years experience in engineering, product/technical program management, project planning or product development.
  • 3 years of experience in project management with SaaS or PaaS solutions.
  • Proven experience managing technical projects, specifically SaaS implementations.
  • Experience with managing projects with deployments in cloud-based environments such as Amazon Web Services and Microsoft Azure.
  • Experience with project management tools, with Smartsheets experience preferred.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to balance technical and business considerations for effective project delivery.
  • Experience working in the life sciences industry, with preferred experience working in the R&D space for clinical drug development with pharma or biotech customers.
  • Experience working in a startup environment or in a scaling division within a larger organization.
  • Excellent communication skills, with the ability to present complex ideas clearly and persuasively.
  • Exceptional critical thinking and problem-solving skills.
  • Demonstrated ability to communicate with both technical and non-technical stakeholders.  

Leadership Expectations:

  • Ability to communicate clearly and directly with others to help address concerns or issues.
  • Help management to identify and solve problems that arise within the team, and escalate issues as needed.
  • Understand and empathize with their team members' situations and feelings, building a positive and supportive work environment.
  • Manage their time effectively, setting priorities, and managing multiple tasks and work streams simultaneously.
  • Make decisions that are in the best interest of the team and the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
  • Help their team members prioritize their work to ensure that goals are achieved on time.
  • Take part in leadership training around emotional intelligence, communication, feedback, and other relevant programs to help build leadership skills.

#LI-Remote


Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.

Reasonable estimate of the current range

$116,800$175,200 USD

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at [email protected].

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Top Skills

Amazon Web Services
Freshdesk
JIRA
Azure
SaaS
Slack
Smartsheet
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The Company
HQ: Bethseda, MD
396 Employees
On-site Workplace
Year Founded: 2012

What We Do

We founded Precision Medicine Group in 2012 because we believed there was a transformational opportunity to improve the process of bringing new drugs to market. It involves utilizing technology, data, and human expertise. It is a big challenge that requires diverse talents. Our model involves both nurturing and investing organically and acquiring capabilities that we do not have but critically need. Our core executive team is anchored to this model, building life science services that address fundamental changes in healthcare that are necessary for health and outcomes improvement.

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