EMEA CrossLab Connect Implementation Project Manager

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for a candidate with a combination of skills across Project Management, Laboratory Analytics, IT Networking, Data management, Data processing / reporting and Automation. You will be home based, leading most of the project activities remotely with occasional travel to customer sites as required.

As a CrossLab Connect (CLC) Implementation Project Manager (IPM), you will play a meaningful role in ensuring the successful implementation and adoption of Agilent’s CrossLab Connect. This software platform enhances laboratory operations by providing comprehensive asset management, service capabilities, and performance optimization. It enables customers to efficiently lead, maintain, and apply their fleet of analytical instruments. The IPM will be the main point of contact during installation, coordinate various project teams, lead stakeholder communication, and ensure project documentation is accurate and up-to-date. The new position will be part of the Enterprise Services Customer Success Team (ESCS) collaborating with the EMEA Lab-Informatics Service Delivery manager.
This role involves collaborating across divisions and functions to achieve outstanding project outcomes, continuous improvements, and ensuring our customers experience "Trusted Answers" at every opportunity. The ideal candidate will be a great teammate, customer-focused, diligent, and capable of growing in sophisticated projects.
 

Pre-Sales Support:

• Collaborate with sales teams to review customer requirements and resolve appropriate CrossLab Connect solution for their laboratory instrumentation and IT infrastructure.
• Assist in technical discussions and creation of Implementation Statements of Work (ISOW), during pre-sales engagements

Lead Implementation Projects:

• Act as the main point of contact for customers throughout the project, from kick-off to installation.
• Create and lead project documentation, including kick-off materials, internal project tracking tools, technical deployment plans, and customer-facing project documents.
•  Identify and engage relevant stakeholders and domain experts.
•  Identify potential risks and develop mitigation strategies to ensure project success.
• Ensure timely communication to all internal and external stakeholders throughout the project lifecycle 
• Manage logistics and schedules for internal and external project teams.
• Find opportunities for process improvements and implement standard methodologies in project management.
•  Provide feedback and insights to improve CrossLab Connect product offerings and implementation processes.
• Maintain a positive relationship with the customer, addressing any concerns promptly.
• Uphold Agilent’s reputation by delivering outstanding service and ensuring successful project outcomes.
•  Coordinate across multiple teams, in multiple departments internally within Agilent. Work with those teams to schedule customer-facing tasks, internal tasks and communicate project progress. 
   

Qualifications

• University degree or equivalent combination of education and employment in the requested expertise areas (Life Sciences, Chemistry, Engineering, Computer Science…)
• 5+ Years of experience in project management, preferably in networked software implementations and experience in a customer-facing role in the Pharma/Chem industry with deep technical competence.
• Solid grasp of analytical industry, laboratory instrumentation and workflows, and IT infrastructure and security.
• Understanding GxP compliance in Pharma.
• Relevant domain knowledge in laboratory informatics products and related analytics, including chromatography and mass spec data systems, data and Content Management systems and LIMS.
• Knowledge of the Agilent OpenLab Portfolio is a plus.
• Deep technical skills in IT, including hardware, databases, operating systems, networking, virtualization and cloud.
• Excellent verbal and written communication skills in local language and English and comfortable with addressing multidisciplinary internal/external audiences.
• Familiarity with Agilent products and the CrossLab Connect Suite is a plus

The ideal candidate will possess strong leadership and team coordination abilities, a customer-focused attitude, and excellent organizational skills. They should demonstrate effective communication and stakeholder management, along with robust problem-solving and critical thinking capabilities.
 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support