L2 Support Engineer

Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in around 80 countries are entrusted by our customers to deliver what matters most. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. DXC is where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We are DXC.

Application Support (L2)

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system. 

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools. 

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

  • Knowing and understanding the issue,

  • Investigate and perform analysis to determine root cause(s),

  • Provide corrective and preventive solution,

  • If required, escalate case to L3 or technical support for further investigations,

  • Ensure successful and timely completion of application batch jobs, -         Propose improvements to address recurring issues and  -          Close monitoring gaps.

• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments, 

• Identify opportunities for automation to minimize manual task and

• Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:

  • One week of standby duty for every one to two months,  -       Ad-hoc activation to be onsite for urgent production issues and -           There may be requirement: o     To provide support duties are required outside of working hours / public holidays for a short-term basis upon clients’ requests; or, o          To provide 24/7 support duties on rotating 2 (12hrs) or 3 (8hrs) shifts.

Requirements:

• Strong problem investigation and solving skills,

• Has an analytical mindset and able to understand business and functional concepts,

• Proactive and self-driven and able to work under pressure with a high sense of urgency,

• Possess SQL knowledge and able to construct basic SQL queries,

• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,

• Ability to work effectively both independently & within a team and 

• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management) 

Good to have:

• Experience working with IT ticketing systems (JIRA, ServiceNow)

• Basic knowledge of programming (Java, .Net, Spring boot, etc.) and has some hands-on coding experience of simple applications

• Knowledge of monitoring products, especially Splunk and eG Enterprise.

• Experience with writing scripts for automation

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.