RPA Developer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Key Accountabilities

• Develops extensive knowledge base of the industry, system, module and product, and uses that information to assist both the Client and Operational areas.
• Undertakes process assessments determining the suitability of the RPA software, creating RAD (Robotic Automation Documents), Test Plans, mitigating where necessary, Performance Implementation Plans and creating and undertaking for other Developer code both Primary and Secondary Peer Reviews.
• Building the Process and Business Objects, using best practice and industry standards
• Giving weekly updates through team RMM meeting
• Undertaking Live proving of code once it moves to Production and resolving any issues that may arise.
• Spending time in the Control Room, looking after Production processes and ensuring that processes are running fine.
• Constantly looking for new ways to improve the way in which we work and grow organically.
• Learning new software/hardware that the RPA team are bringing online.
• Facilitates calls with Technical, Account Management, Vendors and/or the Client when necessary, and updates internal RPA tracking systems, while keeping the Client informed.
• Analyzes and evaluates Client initiated changes, through Client consultation about best practices and internal research. Prepares/makes recommendations to Clients on solution options. Verifies system changes made and ensures the outcome is accurate.
• Maintains Client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality.
• Understands Client’s business needs and objectives and identifies opportunities to promote new products and services. May provide consulting about upcoming system enhancements.
• Interprets basic to complex technical Client issues and project requests. Determines root cause analysis and identifies technical changes needed.
• Translates for internal teams and stakeholders. Advocates for the Client within TSYS while striving to meet the needs of both parties.
• Leads RPA Team training on specified modules or products, as required.
• Develops functional requirements and specifications to support Client customization or system changes to include coding scripts and writing macros.
• Ability to run a project from initiation to delivery, and ensure all projects or initiatives are completed on time, with quality, and within budget. Projects have small to complex size and scope and may support a large complex project.
• Implements an established plan for projects of a more complex nature and monitors progress and performance against it. Identifies, resolves, or escalates issues to minimize delays.
• Facilitates and manages the analysis of project requirements, identifies and understands the cost estimates, resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the RPA team. Works with stakeholders and identifies and establishes priorities.
• Can run 3+ projects at any given time.
• Supports the Lead RPA Developer and is also able to mentor more junior members of the RPA Team
• Expected to create Release packages checking version history and possible crossover and impact as well as deploy them using our internal release tool, with a high degree of accuracy,
• Administer projects with a span of influence that typically requires working with one or two functional areas or a small team or group, such as Training, IT, Marketing, etc., within the company.
• Identifies the need for issue escalation with some guidance; points of escalation are typically with the direct supervisor.
• Builds understanding of project estimates, provides input to IA’s

Person Specification

Knowledge & Expertise

Essential

• Bachelor’s Degree or Relevant Experience in Robotics Field
• Typically, minimum 4 Years Relevant Exp ‐ Includes consulting with clients to meet business needs.
• Typically, minimum 4 Years Relevant Exp ‐ In the Credit Card or Financial Industry
• Ability to solve problems using experience and good judgment

• Excellent and demonstrated effective written and oral communication skills
• Ability to understand and communicate technical changes in easy to understand business terms

Skills, Competencies & Personal Traits

Skills / Knowledge

A seasoned, experienced professional with a proven and full understanding of area/s of specialization Results orientation – driven and motivated by success Excellent attention to detail Accountable for own actions and not afraid to speak up and express opinion/concerns/alternative solutions. Able to define strategic plans independently. Results orientation – driven and motivated by success Accountable for own actions and not afraid to speak up and express opinion/concerns/alternative solutions.

Job Complexity

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision

Expected to undertake day to day work with little or no instruction. Will understand when, where and who to escalate when issues arise.

Problem Solving

Uses critical, analytical thinking and problem solving in resolving a wide range of issues in creative ways.  

Effective Communication

Demonstrated effective written and oral communication skills. Builds effective relationships, both internally & externally

Technical Aptitude

Expert technical system interface understanding and the ability to understand and communicate technical changes in easy to understand business terms. Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

This job is a fully qualified, career-oriented, journey-level position.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].