About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Risk Manager (Revolving Credit Account Management) is responsible for leading the Account Management Program which oversees Credit Limit management, updates to account terms and account closures amongst other operations.
Responsibilities
- Ownership of KPIs and Success Metrics for Account Management Programs (including Credit Limit Increase program): improvements in Net Revenue, Survival Rate and Account Utilization.
- Implementing, monitoring and acting upon the results of A/B and multivariate testing to optimize portfolio performance.
- Working with Data Science team to develop, implement and price models to help reach performance goals.
- Coordinating with Originations Strategy team to optimize Lifetime Value based on the actions of both functions.
Requirements
- Bachelor's degree in Finance, Economics, Mathematics, Industrial Engineering or a similar quantitative field.
- 4+ years of experience in risk management functions in fintech or commercial banking, working with credit cards or other consumer lending products.
- Experience working with Credit Limit Increase programs and with scaling products from 0 to scale in a fast-paced startup environment is a plus.
- End-to-end problem-solving skills, including framing of the problem, analytical research, discussion/debate and the ability to present solutions to cross-functional stakeholders at all levels of the organization.
- Understanding of statistical tools and methods, and experience working with large data sets.
- Mastery SQL, Python and other tools for Data Analysis.
Benefits
- *Local benefits will vary depending of the country of hiring.
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
