Risk Manager, Ethics & Compliance

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
We seek a results-driven Risk Manager to join the Ethics and Compliance (E&C) CONNECT Legal team. The E&C CONNECT team is dedicated to minimizing risks and continuously improving process quality by providing transparency to risk, control and process health. This team is responsible for driving compliance and quality excellence across ServiceNow in support of laws, regulations, standards, contractual commitments and internal policy and procedures. As an individual contributor, you will help build and mature the risk and compliance program through the design and implementation of risk management processes, reporting, and monitoring and governance.
What you get to do in this role:

• Enhance and mature the risk management process, including methodology, approach, policies and procedures, to ensure scalability.
• Execute ongoing risk assessments, including identifying key risks, assessing, developing risk mitigation plans, and monitoring.
• Build accountability and awareness for risk mitigation among risk owners/stakeholders through common understanding of risk, impact, and alignment of mitigation to business objectives.
• Provide ongoing risk reporting, including status of key risks, effectiveness of controls, responses/mitigation, key risk indicators, and exceptions.
• Develop and continuously improve on risk dashboards and reports for risk monitoring.
• Manage risk escalations; engage senior stakeholders to communicate and resolve key issues.
• Proactively identify key emerging risks.
• Perform data analytics to deliver risk insights.
• Manage a variety of stakeholders with an ability to consult and develop remediation options and risk mitigation solutions.
• Conduct training, enhance culture needs and raise awareness on risk management.
• Implement technology and tools to support effective and efficient execution of risk management processes, including automation.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 8 years' experience in an audit, risk, or compliance role, with experience designing and implementing risk and compliance frameworks and programs.
• Proven expertise in risk management, internal controls, and governance concepts.
• Thought leader with the ability to summarize complex information in easy-to-understand takeaways; proven results in data analytics and process improvement.
• Resilient, highly adaptable, and has the drive and desire to achieve results with firm deadlines.
• Self-motivated, self-directed, and able to thrive in a fast-paced environment.
• Demonstrated strong analytical, problem solving, decision-making skills.
• Outstanding communication skills with the ability to negotiate/influence, work cross-functionally, communicate change, and support adoption.
• Curious, humble and willing to 'roll up their sleeves".
• Certifications in relevant areas such as CISM, CISSP, CPA, CIA, are preferred.
• Prior experience at a SaaS, PaaS or IAAS preferred.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.