Manager Risk and Control Enablement
Do work that matters
In the Retail Operations (RO) Risk Advisory team, you provide trusted advice to strengthen RO’s risk and compliance capabilities, and optimise the risk and control environment. You proactively identify risks through partnering with business, risk and compliance experts and deliver services including issue and incident management, control advice, change risk assessment, risk reviews and governance.
See yourself in the team
The Chief Operations Office (COO) is the engine room of the CBA Group dedicated to operating and enhancing the processes that deliver products and services to our customers. Within COO, RO provides efficient and high-quality services to our customers through executing Retail Banking Services (RBS) operational processes and leading the Group’s escalated complaints resolution function.
The RO Risk Advisory team supports RO in delivering excellent customer and business outcomes through practical risk advice and effective risk management solutions.
Day to day responsibilities
With a focus on RO’s complaints resolution function, you will be responsible for:
- Implementing and ensuring adherence to the Operational and Compliance Risk Management Frameworks
- Advising on the management of incidents and issues, including root cause analysis, identifying and implementing control improvements and compliance arrangements, and managing compliance impacts
- Partnering with stakeholders across the business and Risk Management to improve effectiveness of risk management activities
- Supporting with proactive risk identification and management including risk monitoring, thematic deep dives, maintenance of compliance obligations and arrangements, and control implementation, improvement and assessments
- Enhancing and maintaining data quality across various systems, and delivering analysis and reporting to committees and business partners leveraging data, dashboards and trend analysis to generate insights and advise on risk improvement opportunities
- Providing risk advice on business change initiatives under the Change Management Risk Standard (CMRS) to support safe delivery
- Building strong risk awareness and culture within RO
- Implementing continuous improvement in risk processes for RO and the Risk Advisory team
- Supporting Line 2 reviews, audits and other external assurance activities
We're interested in hearing from people who have:
- Solid experience in operational risk management ideally within retail banking
- Demonstrated knowledge of Operational and Compliance Risk Management Frameworks and experience with issues and incidents, risk profiles and controls
- Ability to think critically, analyse data, identify risks and issues, solve problems and recommend actions
- Business partnering experience with excellent written and verbal communication skills, in providing concise and clear advice
Your Development:
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.
If this sounds like you, apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 07/05/2025
Top Skills
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
