From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.
To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The Role
The new year has brought continued growth in our customer base, and it's all hands on deck to support the 150,000+ customers who use Dojo in the UK. Our Risk team plays a crucial role in protecting these customers from financial risk by closely monitoring transactions.
As we expand into Europe, we are looking for a team member to focus on the Spanish market. The role will be based in Madrid and will require some travel to London. You will act as a shield between Dojo and any fraud and AML risks by working on alerts generated in our Risk Monitoring queue, using data to spot emerging threats, and utilizing sophisticated monitoring and advanced investigation techniques. Working in a great team of fast and thorough decision-makers, you'll proactively engage with internal stakeholders to best manage and mitigate our risk while enabling Dojo's continued growth and expansion. You will work directly with merchants as part of your investigations to help protect and educate genuine customers and identify potential bad actors.
What You Will Do...
- Review and investigate suspicious activity alerts.
- Manage your own case load, taking ownership from start to finish.
- Communicate directly with merchants as part of your investigations to quickly understand and mitigate any risk.
- Educate and support our merchants to help protect them from fraud risk.
- Identify emerging trends and work with the team to innovate our risk-monitoring processes.
- Act as an internal referral point for matters relating to fraud and general risk.
- Serve as the SME for your area and support the wider team.
What You Will Bring...
- Previous experience in a counter-fraud or financial crime role.
- Outstanding communication skills, with the ability to build instant customer rapport.
- A willingness to embrace change and help drive the team forward.
- Strong attention to detail.
- Proactivity with the ability to anticipate and resolve issues.
- The ability to manage and prioritize your own caseload.
- A collaborative attitude, happy to support and develop those around you.
- Experience with payments and acquiring in the Spanish market.
- Proficiency in English & Spanish, both written and spoken.
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we've got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there's over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what's curious, relentless, and customer obsessed?
If you're keen to know the answer, you're a third of the way to meeting our Dojo values.
If the following speak to you, let's talk:
- You're curious. You have a real desire to learn and create.
- You're relentless. You keep going even when it's easier not to.
- You're customer-obsessed. You know how important customers are to what you do.
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we've always valued in-person work when it's possible, especially meetings. We aim for asynchronous communication when we can though.
Don't like rules? Nor do we. We avoid top-down policies – it's all about teams having the power to fuel their success.
At Dojo, you're trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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