Reverse Logistics Associate I

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This role is within CGI's Operations and Reverse Logistics Supply Chain function. A successful incumbent is expected to (i) Ensure a clean and safe working environment as well as the safety and security of all employees by following all safety, company, and 6S standards in the distribution center and (ii) is dependable and willing to conduct repetitive tasks with a high attention to detail. Repetetive tasks include inspecting incoming customer warranty returned goods to compare material against RGA documents. Must be able determine final disposition results of material based upon predetermined guidelines and accurately record all data and disposition instructions in an Excel Template to create a daily table of Returns Data. Incumbent should be comfortable processing data across multiple applications at the same time, be able to understand and follow multi-process work instructions in order to accurately create and/or close RGA in a timely manner to meet SLAs (Service Level Agreements). Education requirements include: High School Diploma or GED equivalent. Experience requirements include 1+ years experience in warehouse and/or manufacturing environment OR 1+ years of experience in warehouse environment utilizing Microsoft Excel.

Reverse Logistics Associate I Duties:

Ensure a clean and safe working environment as well as the safety and security of all employees by following all safety, company, and 6S standards in the distribution center

Inspect incoming customer warranty returned goods and compare material against RGA documents

Determine path of material based upon predetermined guidelines

Accuratley record all data and disposition instructions in an Excel Template

Create and/or access Return Goods Authorizations to update all pertinent inspection information into RGA to accurately and successfully close RGA for all scenario types

Contribute and implement process suggestions in order to continuously improve RL operations

Identify deviations in the process and immediately notify supervisor in order to correct issue

Fully contribute in continuous improvement events to improve operations

Report company equipment and infrastructure damage to ensure repairs are completed to minimize safety risk

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CGI’s reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Reverse Logistics Associate I- Qualifications:   

High School Diploma or GED Equivalent; Forklift Certification;

1+ years experience in data entry and/or warehouse data processing environment OR 1+ years of experience in warehouse environment utilizing Microsoft Excel

This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed

Preferred Qualifications: Yellow Belt Certification; TWI Certification; Associates Degree, Lean manufacturing

The pay range for this position is $17.35 base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.