We’re looking for a Revenue Operations Specialist to support the Global Revenue Organization in the efficient execution of customer and business processes, program automation and reporting, and administration of our Customer Success tools infrastructure. This role will report to the Senior Manager, Customer Success Operations, and will partner with internal teams to ensure we continue to maximize efficiency, impact, and deliver world-class customer experiences. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the EST timezone in Canada & United States. In this role, you will report to the Manager, Revenue Operations.
WHAT YOU’LL DO:
- Serve as the day-to-day frontline resource for the Customer Success software platform.
- Support the configuration of automated Customer engagement programs, including Customer Success workflows, supporting business adoption, continuous monitoring and enhancements, and reporting.
- Perform ongoing analysis and monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvement/efficiency for customer-facing reps.
- Perform routine SFDC procedures to ensure business processes run smoothly
- Configure and deploy reports and dashboards to Managers and Leadership.
- Manage and update content from internal knowledge management systems.
- Continually progress toward being a subject matter expert as you support process improvement, bug fixes, integrations, and the launch of new Gainsight/SFDC features and capabilities.
- Perform other related duties as assigned.
WHAT YOU’LL NEED:
- Some practical experience in Customer, Sales, and/or Marketing Operations.
- Proven administration experience with Gainsight, Salesforce, or similar platforms.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs.
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of Customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-Hybrid
Canada Pay Range For This Role
$64,600—$90,400 CAD
US Pay Range For This Role
$67,700—$94,700 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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