Revenue Operations Manager - Wellz

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

About Wellz & New Ventures

The New Ventures team is responsible for developing and launching new products to support Gympass in pursuing viable solutions to unlock substantial growth. We operate as a startup within a startup, implementing new products from scratch through product market fit, experimentation and testing, all the way through the scale up and release stage. 

Our team has recently launched a new, innovative mental health platform to offer companies and their employees access to  affordable, timely, and personalized emotional health support. By combining technology with a robust clinical methodology, Wellz is on a mission to democratize access to quality emotional health support for leading corporations.

THE OPPORTUNITY

We are hiring a Revenue Operations Manager to our New Ventures - Wellz team in São Paulo, Brazil!

As a RevOps Manager, we expect this person to develop commercial strategies and performance monitoring systems for the Client Success team. The role involves driving productivity improvements, building tools for better client outcomes, and collaborating cross-functionally to ensure alignment with broader revenue strategies. Strong analytical, leadership, and communication skills are essential.

YOUR IMPACT

• Develop and implement a structured commercial playbook for the Client Success team to deliver concrete and measurable results.
• Assist in defining goals, KPIs, and performance indicators, building accurate forecasts, and establishing robust performance monitoring systems.
  
• Monitor and report on performance metrics, providing insights and recommendations to senior leadership.
  
• Conduct performance analyses to identify areas for improvement and drive productivity enhancements within the team.
  
• Develop tools and resources that empower the frontline Client Success team to achieve better commercial performance and deliver greater value to our clients.
  
• Facilitate cross-functional collaboration, connecting the Client Success team with other Revenue teams, Product teams, and the Operations team to ensure alignment and synergy.
  
• Design and implement a portfolio management strategy, optimizing client segmentation and account management practices.
  
• Collaborate with the Sales team to define the commercial strategy and effectively cascade it to the Client Success team.
• Drive significant productivity improvements and lead initiatives to enhance team efficiency, focusing on scalable solutions that maximize impact and execution capacity.
  
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Relevant experience in consulting firms, banking, startups, or product management.
• Bachelor's degree in Engineering, Business Administration, Economics, or other quantitative fields.
• Native Portuguese speaker and fluent in English.
• Experience building business models and conducting sophisticated analyses, with the ability to solve complex problems and turn insights into actionable plans.
• Strong interpersonal skills, able to listen to feedback and inputs, provide the right level of support, and create actionable ideas.
• Ability to work at a strategic level, but equally comfortable getting hands-on.
• Capable of working asynchronously to increase efficiency, moving projects forward quickly without overloading the team or relying on frequent meetings.
• Strong organizational skills and ability to manage multiple high-priority projects simultaneously and successfully.
• Able to credibly and compellingly present and debate recommendations with senior leadership;
• Proactive, energetic, and self-driven, with exceptional and effective written and verbal communication skills.
• Adaptable and comfortable in a highly demanding and changing business environment.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in data analysis generating insights for business teams and advanced English are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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