Revenue Operations Manager, New Ventures

About you 

You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide. You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully. You’re an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.

About this role 

You will be a key member of the Revenue Operations team, directly contributing to the growth of our New Ventures business by building out the systems, process, and infrastructure to help scale our organization to the next level. The New Ventures team is responsible for accelerating Udemy’s growth in international markets through exclusive partnerships. We currently operate in Japan, South Korea, China, and Vietnam.

The Sales Operations Manager, New Ventures, is a cross-functional role that partners with our sales, customer success, legal, finance, and reseller teams to enable us to scale and grow revenue efficiently. 

The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Sales Operations and/or Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data-driven insights can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.

This is a full-time position reporting to the Director of Revenue Operations, New Ventures.

What you'll be doing:

• Understand regional complexities to build tools, processes, and cross-functional support in guidance with best practice and local needs   
• Provide analytics and strategic support for quarterly business reviews
• Analyze and optimise the end-to-end sales process, from lead generation to deal close, to maximize efficiency and effectiveness
• Perform sales forecasting, manage forecasting, and data analysis to provide valuable insight into team performance and general predictability
• Develop and implement sales enablement initiatives, together with Enablement, to equip the sales teams with the knowledge and tools needed to succeed
• Develop and project manage sales strategies and initiatives required to drive sales in a business organization
• Uncover leading and lagging indicators of sales performance and predictability to help inform and guide our success
• Collaborate closely with cross functional teams to drive alignment, communication, and collaboration across departments to ensure seamless execution of initiatives and projects
• Support the processing of opportunities received from our Resellers in SFDC to accelerate the closure of deals

What you’ll have: 

• 5+ years experience in Sales Operations, GTM Operations and/or business analytics
• Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.
• Experience administering GTM tools such as SFDC, Salesloft, Gainsight, Zoominfo, Dun & Bradstreet, etc. 
• An information/technology background and knowledge of SaaS security check related questions is highly regarded
• Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas) to work on complex business issues with minimal supervision
• Experience working closely with senior leaders in a SaaS B2B business
• Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done. 
• A ‘what’s best for the business’ attitude, and willing to try new things, tackle complex projects and challenges
• Excellent interpersonal, communication, and critical thinking skills to navigate the changing landscape at a fast growing company and to work with cross functional partners
• Bi-lingual with business fluency in English and Japanese preferred.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

About our APAC region 

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

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