Revenue Operations Lead, Processes

Posted 5 Days Ago
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Hiring Remotely in USA
Remote
Senior level
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Headway is building a new mental healthcare system that everyone can access.
The Role
The Revenue Operations Lead at Headway will design and implement initiatives to improve operational efficiency within the Revenue Operations function. Responsibilities include driving the quota close process, evaluating sales funnel improvements, and collaborating cross-functionally with various teams to enhance growth processes.
Summary Generated by Built In

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As an early addition to Headway’s Revenue Operations Team, you’ll have the unique opportunity to build and shape an operational function that is directly responsible for unlocking Headway’s ability to drive provider activation, retention, and revenue through process design and optimization.

As Headway scales to deliver high-quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generational healthcare growth infrastructure, we’re seeking a strong operator to help grow and shape a truly mission-critical function responsible for scaling Headway’s growth processes. This is a career growth opportunity that will enable you to be a driving force in maximizing operational efficiency within one of America’s fastest growing startups.

You will:

  • Design, build and implement foundations for a variety of 0-1 initiatives within the Revenue Operations function.
  • Drive the build, execution, monitoring, & ongoing improvement of the quota close process for both sales and customer success.
  • Evaluate areas of improvement across our entire sales funnel, leveraging automation and tooling to increase efficiency and extend bandwidth.
  • Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and other departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs.

You will love this role if…

  • You have 5+ years of experience in a role that requires analytical problem solving, operational rigor, and complex problem solving. Requires experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups. Prior experience in Growth function is a nice to have.
  • You have experience designing and owning end-to-end critical business processes.
  • You have experience working cross-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders.
  • You are a self-starter, with the ability to distill complex problems into simple solutions. 
  • You are highly data-driven and can drive complex analyses and translate them into key actionable insights, projects, and OKRs.
  • You are a systems thinker, inclined to solve problems with product and automation. Experience with Salesforce and sales/customer success tools (Outreach, Gainsight, LeanData, Chili Piper, etc) is a strong plus. 
  • You thrive at operating in a hyper-growth startup, remaining flexible, and willing to adjust when needed.

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $140,000
    • Group B: $126,000
    • Group C: $112,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

What the Team is Saying

Niki
Molly
April
Alicia
The Company
HQ: New York, NY
624 Employees
Remote Workplace
Year Founded: 2019

What We Do

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Why Work With Us

The demand for mental health care has never been higher, underscoring the need for solutions like Headway that increase accessibility to clinical care. Headway is building a new mental health care system that everyone can access by making it easier for therapists to accept insurance and build their best practice.

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Headway Offices

Remote Workspace

Employees work remotely.

We are a remote first company with the option to work out of our New York City headquarters or our San Francisco office.

Typical time on-site: None
HQNew York, NY
San Francisco, CA
Learn more

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