Senior Sales Operations Manager

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

The opportunity

As our US customer base grows, we’re looking for a detail-oriented and analytical Senior Sales Operations Manager to support our regional revenue operations here in North America. In this role, you will assist in revenue forecasting, account and territory planning, CRM management, and data hygiene compliance. You will also provide support for ad-hoc reporting requests and play a key role in ensuring that data across our systems is accurate, up-to-date, and compliant.

Key Responsibilities

• Assist in managing the regional revenue forecasting process, ensuring consistency, accuracy, and timely input from leadership teams

• Collaborate with sales leadership to design, adjust, and maintain regional account and territory planning efforts, ensuring optimal allocation of resources and alignment with business objective

• Manage and support regional operations within Salesforce (SFDC) and the CPQ (Configure, Price, Quote) system, ensuring smooth quoting processes and system functionality

• Troubleshoot and resolve SFDC and CPQ-related issues for the regional team, providing training and support as needed

• Enforce regional data hygiene practices across CRM and other revenue systems, ensuring the accuracy, integrity, and compliance of data

• Perform regular audits of CRM data, identifying and rectifying discrepancies, duplicates, and incomplete records

• Support ad-hoc reporting requests across Sales, Marketing, and Customer Success, providing timely and accurate insights that inform decision-making

• Collaborate with cross-functional teams to provide relevant data insights and reporting for quarterly business reviews, strategic planning sessions, and other key meetings

Qualifications

• 4-7 years of experience in revenue operations, sales operations, business analysis, or a similar role

• Experience with CRM systems (Salesforce required), and familiarity with CPQ systems

• Experience managing data hygiene practices and ensuring compliance with data governance standards

• Proficiency in Excel and experience with reporting and visualization tools, such as Looker

• Strong analytical skills with the ability to work with large data sets and produce actionable insights

• Highly organized and capable of managing multiple projects and priorities in a fast-paced environment

Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes

• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work

• Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support

• Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and your birthday off

• Save for the future with contribution matched 401K, and rewards and recognition for your successes

• Career and learning development through the platform and our ‘Learn Anything’ fund

• Recognition & Rewards for doing great work and living our values and behaviors

• While most of the team is fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10-minute walk from Back Bay train station

• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.